{"id":18164,"date":"2025-12-12T18:00:32","date_gmt":"2025-12-12T18:00:32","guid":{"rendered":"https:\/\/brandspeak.co.uk\/?post_type=service&#038;p=18164"},"modified":"2026-02-09T15:21:00","modified_gmt":"2026-02-09T15:21:00","slug":"kundenzufriedenheitsforschung","status":"publish","type":"service","link":"https:\/\/brandspeak.co.uk\/de\/services\/customer-satisfaction-research\/","title":{"rendered":"Kundenzufriedenheitsforschung"},"content":{"rendered":"\n<section\n\tid=\"page-header-1\"\n\tclass=\"wp-block-brandspeak-page-header page-header-design-11 alignfull\"\n\t\t style=\"background-color: #ffffff\">\n\t\t\t<!-- Design SVG Background -->\n\t\t<div class=\"page-header__background\">\n\t\t\t\t\t\t\t<!-- Design 11: Service single CTA -->\n\t\t\t\t<svg class=\"page-header__svg\" data-page-header-svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"949\" height=\"900\" viewBox=\"0 0 949 900\">\n\t\t\t\t\t<path opacity=\"0.15\" d=\"M9.39277e-06 1100.09L232.584 374.654C401.715 -152.872 810.163 -406.332 1318.24 -305.795L1194.43 80.3658C1015.73 54.2507 816.752 156.614 720.311 328.162L1078.2 442.905L786.751 1351.94L0.114685 1099.73L9.39277e-06 1100.09ZM1045.75 1435.37L1278.33 709.933C1447.46 182.407 1855.91 -71.0529 2363.99 29.4841L2240.18 415.645C2061.48 389.53 1862.5 491.893 1766.06 663.441L2123.94 778.184L1832.5 1687.22L1045.86 1435.01L1045.75 1435.37Z\" fill=\"#1EA7AA\"\/>\n\t\t\t\t<\/svg>\n\t\t\t\t\t<\/div>\n\t\n\t<div class=\"page-header__content\">\n\t\t\n\t\t\t\t\t<div class=\"page-header__subheading\">Expert insights<\/div>\n\t\t\n\t\t\n\t\t\n\t\t\t\t\t<div class=\"page-header__button hero-section-bubble-button btn-group\">\n\t\t\t\t\t<a href=\"#contact-steps\" class=\"btn-bubble-arrow\" style=\"--bubble-content-bg:#43308a;--bubble-content-color:#ffffff;--bubble-arrow-bg:#35c7c9;--bubble-arrow-color:#ffffff;--bubble-arrow-duplicate-bg:#35c7c9\">\n\t\t\t\t\t\t<span class=\"btn-bubble-arrow__arrow\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t<svg class=\"btn-bubble-arrow__arrow-svg\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\">\n\t\t\t\t\t\t\t\t<polyline points=\"18 8 18 18 8 18\" fill=\"none\" stroke=\"currentColor\" stroke-miterlimit=\"10\" stroke-width=\"1.5\"><\/polyline>\n\t\t\t\t\t\t\t\t<line x1=\"18\" y1=\"18\" x2=\"5\" y2=\"5\" fill=\"none\" stroke=\"currentColor\" stroke-miterlimit=\"10\" stroke-width=\"1.5\"><\/line>\n\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"btn-bubble-arrow__content\">\n\t\t\t\t\t\t\t<span class=\"btn-bubble-arrow__content-text\">Get in Touch<\/span>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<span class=\"btn-bubble-arrow__arrow is--duplicate\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t<svg class=\"btn-bubble-arrow__arrow-svg\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\">\n\t\t\t\t\t\t\t\t<polyline points=\"18 8 18 18 8 18\" fill=\"none\" stroke=\"currentColor\" stroke-miterlimit=\"10\" stroke-width=\"1.5\"><\/polyline>\n\t\t\t\t\t\t\t\t<line x1=\"18\" y1=\"18\" x2=\"5\" y2=\"5\" fill=\"none\" stroke=\"currentColor\" stroke-miterlimit=\"10\" stroke-width=\"1.5\"><\/line>\n\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n<\/section>\n\n\n\n<section id=\"service-hero-2\" class=\"wp-block-brandspeak-service-hero\" style=\"background-image:linear-gradient(180deg, rgba(0, 0, 0, 0.55) 0%, rgba(0, 0, 0, 0.35) 45%, rgba(0, 0, 0, 0.65) 100%), url(https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/jpeg-optimizer_Customer-Satisfaction.png);\">\n\t<div class=\"service-hero__inner\">\n\t\t\t\t\t<h2 class=\"service-hero__title\">What is Customer Satisfaction Market Research?<\/h2>\n\t\t\t\t\t\t\t<div class=\"service-hero__description\">\n\t\t\t\t<p>Customer satisfaction research identifies how well your organisation meets customer needs, expectations and experience requirements. Brandspeak conducts this research using qualitative and quantitative techniques, alongside social media listening, to understand satisfaction and loyalty levels.<\/p>\n<p>Most studies begin with recognised, quantitative measures such as CSAT and NPS. These universal indicators provide a clear benchmark for performance and highlight areas of strength and weakness. Once these metrics reveal the symptoms, further diagnostics explore the underlying causes.<\/p>\n<p>Customer satisfaction research reveals the drivers of satisfaction, the actions required to address issues, and the benchmarks needed to monitor improvement over time across digital and non-digital environments.<\/p>\n\t\t\t<\/div>\n\t\t\t<\/div>\n<\/section>\n\n\n\t\t<div class=\"rdTicker alignfull\"\n\t\t\tdata-rowheight=\"64\"\n\t\t\tdata-gap=\"56\"\n\t\t\tdata-speed=\"60\"\n\t\t\tdata-dir=\"ltr\"\n\t\t\tdata-pause=\"true\"\n\t\t\tdata-gray=\"false\"\n\t\t\tdata-tint=\"\"\n\t\t\trole=\"region\"\n\t\t\taria-label=\"Client logos\">\n\n\t\t\t<div class=\"rdTicker__viewport\" style=\"background-color: #faf9f5;\">\n\t\t\t\t<ul class=\"rdTicker__track\" style=\"height: 64px; --rd-gap: 56px; list-style: none !important; margin: 0 !important; padding: 0 !important; display: inline-flex !important;\">\n\t\t\t\t\t<li class=\"rdTicker__item\"><img  title=\"\" loading=\"lazy\" decoding=\"async\" width=\"186\" height=\"116\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/Logos-65.svg\" class=\"rdTicker__img wp-post-image\"  alt=\"Logos-65 Customer Satisfaction Research\"  \/><\/li><li class=\"rdTicker__item\"><img  title=\"\" loading=\"lazy\" decoding=\"async\" width=\"186\" height=\"116\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/Logos-43.svg\" class=\"rdTicker__img wp-post-image\"  alt=\"Logos-43 Customer Satisfaction Research\"  \/><\/li><li class=\"rdTicker__item\"><img  title=\"\" loading=\"lazy\" decoding=\"async\" width=\"186\" height=\"116\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/Logos-64.svg\" class=\"rdTicker__img wp-post-image\"  alt=\"Logos-64 Customer Satisfaction Research\"  \/><\/li><li class=\"rdTicker__item\"><img  title=\"\" loading=\"lazy\" decoding=\"async\" width=\"186\" height=\"116\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/Logos-55.svg\" class=\"rdTicker__img wp-post-image\"  alt=\"Logos-55 Customer Satisfaction Research\"  \/><\/li><li class=\"rdTicker__item\"><img  title=\"\" loading=\"lazy\" decoding=\"async\" width=\"186\" height=\"116\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/Logos-39.svg\" class=\"rdTicker__img wp-post-image\"  alt=\"Logos-39 Customer Satisfaction Research\"  \/><\/li><li class=\"rdTicker__item\"><img  title=\"\" loading=\"lazy\" decoding=\"async\" width=\"186\" height=\"116\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/Logos-53.svg\" class=\"rdTicker__img wp-post-image\"  alt=\"Logos-53 Customer Satisfaction Research\"  \/><\/li><li class=\"rdTicker__item\"><img  title=\"\" loading=\"lazy\" decoding=\"async\" width=\"186\" height=\"116\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/Logos-2.svg\" class=\"rdTicker__img wp-post-image\"  alt=\"Logos-2 Customer Satisfaction Research\"  \/><\/li><li class=\"rdTicker__item\"><img  title=\"\" loading=\"lazy\" decoding=\"async\" width=\"186\" height=\"116\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/Logos-14.svg\" class=\"rdTicker__img wp-post-image\"  alt=\"Logos-14 Customer Satisfaction Research\"  \/><\/li><li class=\"rdTicker__item\"><img  title=\"\" loading=\"lazy\" decoding=\"async\" width=\"186\" height=\"116\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/Logos-52.svg\" class=\"rdTicker__img wp-post-image\"  alt=\"Logos-52 Customer Satisfaction Research\"  \/><\/li><li class=\"rdTicker__item\"><img  title=\"\" loading=\"lazy\" decoding=\"async\" width=\"186\" height=\"116\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/Logos-56.svg\" class=\"rdTicker__img wp-post-image\"  alt=\"Logos-56 Customer Satisfaction Research\"  \/><\/li><li class=\"rdTicker__item\"><img  title=\"\" loading=\"lazy\" decoding=\"async\" width=\"186\" height=\"116\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/Logos-31.svg\" class=\"rdTicker__img wp-post-image\"  alt=\"Logos-31 Customer Satisfaction Research\"  \/><\/li><li class=\"rdTicker__item\"><img  title=\"\" loading=\"lazy\" decoding=\"async\" width=\"186\" height=\"116\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/Logos-16.svg\" class=\"rdTicker__img wp-post-image\"  alt=\"Logos-16 Customer Satisfaction Research\"  \/><\/li><li class=\"rdTicker__item\"><img  title=\"\" loading=\"lazy\" decoding=\"async\" width=\"186\" height=\"116\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/Logos-1.svg\" class=\"rdTicker__img wp-post-image\"  alt=\"Logos-1 Customer Satisfaction Research\"  \/><\/li><li class=\"rdTicker__item\"><img  title=\"\" loading=\"lazy\" decoding=\"async\" width=\"186\" height=\"116\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/Logos-48.svg\" class=\"rdTicker__img wp-post-image\"  alt=\"Logos-48 Customer Satisfaction Research\"  \/><\/li><li class=\"rdTicker__item\"><img  title=\"\" loading=\"lazy\" decoding=\"async\" width=\"186\" height=\"116\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/Logos-61.svg\" class=\"rdTicker__img wp-post-image\"  alt=\"Logos-61 Customer Satisfaction Research\"  \/><\/li><li class=\"rdTicker__item\"><img  title=\"\" loading=\"lazy\" decoding=\"async\" width=\"186\" height=\"116\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/Logos-3.svg\" class=\"rdTicker__img wp-post-image\"  alt=\"Logos-3 Customer Satisfaction Research\"  \/><\/li><li class=\"rdTicker__item\"><img  title=\"\" loading=\"lazy\" decoding=\"async\" width=\"186\" height=\"116\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/Logos-10.svg\" class=\"rdTicker__img wp-post-image\"  alt=\"Logos-10 Customer Satisfaction Research\"  \/><\/li><li class=\"rdTicker__item\"><img  title=\"\" loading=\"lazy\" decoding=\"async\" width=\"186\" height=\"116\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/Logos-41.svg\" class=\"rdTicker__img wp-post-image\"  alt=\"Logos-41 Customer Satisfaction Research\"  \/><\/li><li class=\"rdTicker__item\"><img  title=\"\" loading=\"lazy\" decoding=\"async\" width=\"186\" height=\"116\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/Logos-49.svg\" class=\"rdTicker__img wp-post-image\"  alt=\"Logos-49 Customer Satisfaction Research\"  \/><\/li><li class=\"rdTicker__item\"><img  title=\"\" loading=\"lazy\" decoding=\"async\" width=\"186\" height=\"116\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/Logos-51.svg\" class=\"rdTicker__img wp-post-image\"  alt=\"Logos-51 Customer Satisfaction Research\"  \/><\/li><li class=\"rdTicker__item\"><img  title=\"\" loading=\"lazy\" decoding=\"async\" width=\"186\" height=\"116\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/Logos-44.svg\" class=\"rdTicker__img wp-post-image\"  alt=\"Logos-44 Customer Satisfaction Research\"  \/><\/li><li class=\"rdTicker__item\"><img  title=\"\" loading=\"lazy\" decoding=\"async\" width=\"186\" height=\"116\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/Logos-59.svg\" class=\"rdTicker__img wp-post-image\"  alt=\"Logos-59 Customer Satisfaction Research\"  \/><\/li><li class=\"rdTicker__item\"><img  title=\"\" loading=\"lazy\" decoding=\"async\" width=\"186\" height=\"116\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/Logos-9.svg\" class=\"rdTicker__img wp-post-image\"  alt=\"Logos-9 Customer Satisfaction Research\"  \/><\/li><li class=\"rdTicker__item\"><img  title=\"\" loading=\"lazy\" decoding=\"async\" width=\"186\" height=\"116\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/Logos-27.svg\" class=\"rdTicker__img wp-post-image\"  alt=\"Logos-27 Customer Satisfaction Research\"  \/><\/li><li class=\"rdTicker__item\"><img  title=\"\" loading=\"lazy\" decoding=\"async\" width=\"186\" height=\"116\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/Logos-7.svg\" class=\"rdTicker__img wp-post-image\"  alt=\"Logos-7 Customer Satisfaction Research\"  \/><\/li><li class=\"rdTicker__item\"><img  title=\"\" loading=\"lazy\" decoding=\"async\" width=\"186\" height=\"116\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/Logos-11.svg\" class=\"rdTicker__img wp-post-image\"  alt=\"Logos-11 Customer Satisfaction Research\"  \/><\/li><li class=\"rdTicker__item\"><img  title=\"\" loading=\"lazy\" decoding=\"async\" width=\"186\" height=\"116\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/Logos-2-4.png\" class=\"rdTicker__img wp-post-image\"  alt=\"Logos-2-4 Customer Satisfaction Research\"  \/><\/li><li class=\"rdTicker__item\"><img  title=\"\" loading=\"lazy\" decoding=\"async\" width=\"186\" height=\"116\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/Logos-50.svg\" class=\"rdTicker__img wp-post-image\"  alt=\"Logos-50 Customer Satisfaction Research\"  \/><\/li><li class=\"rdTicker__item\"><img  title=\"\" loading=\"lazy\" decoding=\"async\" width=\"186\" height=\"116\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/Logos-38.svg\" class=\"rdTicker__img wp-post-image\"  alt=\"Logos-38 Customer Satisfaction Research\"  \/><\/li><li class=\"rdTicker__item\"><img  title=\"\" loading=\"lazy\" decoding=\"async\" width=\"186\" height=\"116\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/Logos-28.svg\" class=\"rdTicker__img wp-post-image\"  alt=\"Logos-28 Customer Satisfaction Research\"  \/><\/li><li class=\"rdTicker__item\"><img  title=\"\" loading=\"lazy\" decoding=\"async\" width=\"186\" height=\"116\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/Logos-12.svg\" class=\"rdTicker__img wp-post-image\"  alt=\"Logos-12 Customer Satisfaction Research\"  \/><\/li><li class=\"rdTicker__item\"><img  title=\"\" loading=\"lazy\" decoding=\"async\" width=\"186\" height=\"116\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/Logos-13.svg\" class=\"rdTicker__img wp-post-image\"  alt=\"Logos-13 Customer Satisfaction Research\"  \/><\/li><li class=\"rdTicker__item\"><img  title=\"\" loading=\"lazy\" decoding=\"async\" width=\"186\" height=\"116\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/Logos-42.svg\" class=\"rdTicker__img wp-post-image\"  alt=\"Logos-42 Customer Satisfaction Research\"  \/><\/li><li class=\"rdTicker__item\"><img  title=\"\" loading=\"lazy\" decoding=\"async\" width=\"186\" height=\"116\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/Logos-17.svg\" class=\"rdTicker__img wp-post-image\"  alt=\"Logos-17 Customer Satisfaction Research\"  \/><\/li><li class=\"rdTicker__item\"><img  title=\"\" loading=\"lazy\" decoding=\"async\" width=\"186\" height=\"116\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/Logos-62.svg\" class=\"rdTicker__img wp-post-image\"  alt=\"Logos-62 Customer Satisfaction Research\"  \/><\/li><li class=\"rdTicker__item\"><img  title=\"\" loading=\"lazy\" decoding=\"async\" width=\"186\" height=\"116\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/Logos-15.svg\" class=\"rdTicker__img wp-post-image\"  alt=\"Logos-15 Customer Satisfaction Research\"  \/><\/li><li class=\"rdTicker__item\"><img  title=\"\" loading=\"lazy\" decoding=\"async\" width=\"186\" height=\"116\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/Logos-29.svg\" class=\"rdTicker__img wp-post-image\"  alt=\"Logos-29 Customer Satisfaction Research\"  \/><\/li><li class=\"rdTicker__item\"><img  title=\"\" loading=\"lazy\" decoding=\"async\" width=\"186\" height=\"116\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/Logos-5.svg\" class=\"rdTicker__img wp-post-image\"  alt=\"Logos-5 Customer Satisfaction Research\"  \/><\/li><li class=\"rdTicker__item\"><img  title=\"\" loading=\"lazy\" decoding=\"async\" width=\"186\" height=\"116\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/Logos-45.svg\" class=\"rdTicker__img wp-post-image\"  alt=\"Logos-45 Customer Satisfaction Research\"  \/><\/li><li class=\"rdTicker__item\"><img  title=\"\" loading=\"lazy\" decoding=\"async\" width=\"186\" height=\"116\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/Logos-30.svg\" class=\"rdTicker__img wp-post-image\"  alt=\"Logos-30 Customer Satisfaction Research\"  \/><\/li><li class=\"rdTicker__item\"><img  title=\"\" loading=\"lazy\" decoding=\"async\" width=\"186\" height=\"116\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/Logos-8.svg\" class=\"rdTicker__img wp-post-image\"  alt=\"Logos-8 Customer Satisfaction Research\"  \/><\/li><li class=\"rdTicker__item\"><img  title=\"\" loading=\"lazy\" decoding=\"async\" width=\"186\" height=\"116\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/Logos-35.svg\" class=\"rdTicker__img wp-post-image\"  alt=\"Logos-35 Customer Satisfaction Research\"  \/><\/li><li class=\"rdTicker__item\"><img  title=\"\" loading=\"lazy\" decoding=\"async\" width=\"186\" height=\"116\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/Logos-57.svg\" class=\"rdTicker__img wp-post-image\"  alt=\"Logos-57 Customer Satisfaction Research\"  \/><\/li><li class=\"rdTicker__item\"><img  title=\"\" loading=\"lazy\" decoding=\"async\" width=\"186\" height=\"116\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/Logos-63.svg\" class=\"rdTicker__img wp-post-image\"  alt=\"Logos-63 Customer Satisfaction Research\"  \/><\/li><li class=\"rdTicker__item\"><img  title=\"\" loading=\"lazy\" decoding=\"async\" width=\"186\" height=\"116\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/Logos-46.svg\" class=\"rdTicker__img wp-post-image\"  alt=\"Logos-46 Customer Satisfaction Research\"  \/><\/li><li class=\"rdTicker__item\"><img  title=\"\" loading=\"lazy\" decoding=\"async\" width=\"186\" height=\"116\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/Logos-37.svg\" class=\"rdTicker__img wp-post-image\"  alt=\"Logos-37 Customer Satisfaction Research\"  \/><\/li><li class=\"rdTicker__item\"><img  title=\"\" loading=\"lazy\" decoding=\"async\" width=\"186\" height=\"116\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/Logos-60.svg\" class=\"rdTicker__img wp-post-image\"  alt=\"Logos-60 Customer Satisfaction Research\"  \/><\/li><li class=\"rdTicker__item\"><img  title=\"\" loading=\"lazy\" decoding=\"async\" width=\"186\" height=\"116\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/Logos-4.svg\" class=\"rdTicker__img wp-post-image\"  alt=\"Logos-4 Customer Satisfaction Research\"  \/><\/li><li class=\"rdTicker__item\"><img  title=\"\" loading=\"lazy\" decoding=\"async\" width=\"186\" height=\"116\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/Logos-54.svg\" class=\"rdTicker__img wp-post-image\"  alt=\"Logos-54 Customer Satisfaction Research\"  \/><\/li><li class=\"rdTicker__item\"><img  title=\"\" loading=\"lazy\" decoding=\"async\" width=\"186\" height=\"116\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/Logos-34.svg\" class=\"rdTicker__img wp-post-image\"  alt=\"Logos-34 Customer Satisfaction Research\"  \/><\/li><li class=\"rdTicker__item\"><img  title=\"\" loading=\"lazy\" decoding=\"async\" width=\"186\" height=\"116\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/Logos.svg\" class=\"rdTicker__img wp-post-image\"  alt=\"Logos Customer Satisfaction Research\"  \/><\/li><li class=\"rdTicker__item\"><img  title=\"\" loading=\"lazy\" decoding=\"async\" width=\"186\" height=\"116\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/Logos-58.svg\" class=\"rdTicker__img wp-post-image\"  alt=\"Logos-58 Customer Satisfaction Research\"  \/><\/li><li class=\"rdTicker__item\"><img  title=\"\" loading=\"lazy\" decoding=\"async\" width=\"186\" height=\"116\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/Logos-36.svg\" class=\"rdTicker__img wp-post-image\"  alt=\"Logos-36 Customer Satisfaction Research\"  \/><\/li><li class=\"rdTicker__item\"><img  title=\"\" loading=\"lazy\" decoding=\"async\" width=\"186\" height=\"116\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/Logos-32.svg\" class=\"rdTicker__img wp-post-image\"  alt=\"Logos-32 Customer Satisfaction Research\"  \/><\/li><li class=\"rdTicker__item\"><img  title=\"\" loading=\"lazy\" decoding=\"async\" width=\"186\" height=\"116\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/Logos-47.svg\" class=\"rdTicker__img wp-post-image\"  alt=\"Logos-47 Customer Satisfaction Research\"  \/><\/li><li class=\"rdTicker__item\"><img  title=\"\" loading=\"lazy\" decoding=\"async\" width=\"186\" height=\"116\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/Logos-6.svg\" class=\"rdTicker__img wp-post-image\"  alt=\"Logos-6 Customer Satisfaction Research\"  \/><\/li>\t\t\t\t<\/ul>\n\t\t\t\t<ul class=\"rdTicker__track rdTicker__track--clone\" style=\"height: 64px; --rd-gap: 56px; list-style: none !important; margin: 0 !important; padding: 0 !important; display: inline-flex !important;\">\n\t\t\t\t\t<li class=\"rdTicker__item\"><img  title=\"\" loading=\"lazy\" decoding=\"async\" width=\"186\" height=\"116\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/Logos-65.svg\" class=\"rdTicker__img wp-post-image\"  alt=\"Logos-65 Customer Satisfaction Research\"  \/><\/li><li class=\"rdTicker__item\"><img  title=\"\" loading=\"lazy\" decoding=\"async\" width=\"186\" height=\"116\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/Logos-43.svg\" class=\"rdTicker__img wp-post-image\"  alt=\"Logos-43 Customer Satisfaction Research\"  \/><\/li><li class=\"rdTicker__item\"><img  title=\"\" loading=\"lazy\" decoding=\"async\" width=\"186\" height=\"116\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/Logos-64.svg\" class=\"rdTicker__img wp-post-image\"  alt=\"Logos-64 Customer Satisfaction Research\"  \/><\/li><li class=\"rdTicker__item\"><img  title=\"\" loading=\"lazy\" decoding=\"async\" width=\"186\" height=\"116\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/Logos-55.svg\" class=\"rdTicker__img wp-post-image\"  alt=\"Logos-55 Customer Satisfaction Research\"  \/><\/li><li class=\"rdTicker__item\"><img  title=\"\" loading=\"lazy\" decoding=\"async\" width=\"186\" height=\"116\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/Logos-39.svg\" class=\"rdTicker__img wp-post-image\"  alt=\"Logos-39 Customer Satisfaction Research\"  \/><\/li><li class=\"rdTicker__item\"><img  title=\"\" loading=\"lazy\" decoding=\"async\" width=\"186\" height=\"116\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/Logos-53.svg\" class=\"rdTicker__img wp-post-image\"  alt=\"Logos-53 Customer Satisfaction Research\"  \/><\/li><li class=\"rdTicker__item\"><img  title=\"\" loading=\"lazy\" decoding=\"async\" width=\"186\" height=\"116\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/Logos-2.svg\" class=\"rdTicker__img wp-post-image\"  alt=\"Logos-2 Customer Satisfaction Research\"  \/><\/li><li class=\"rdTicker__item\"><img  title=\"\" loading=\"lazy\" decoding=\"async\" width=\"186\" height=\"116\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/Logos-14.svg\" class=\"rdTicker__img wp-post-image\"  alt=\"Logos-14 Customer Satisfaction Research\"  \/><\/li><li class=\"rdTicker__item\"><img  title=\"\" loading=\"lazy\" decoding=\"async\" width=\"186\" height=\"116\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/Logos-52.svg\" class=\"rdTicker__img wp-post-image\"  alt=\"Logos-52 Customer Satisfaction Research\"  \/><\/li><li class=\"rdTicker__item\"><img  title=\"\" loading=\"lazy\" decoding=\"async\" width=\"186\" height=\"116\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/Logos-56.svg\" class=\"rdTicker__img wp-post-image\"  alt=\"Logos-56 Customer Satisfaction Research\"  \/><\/li><li class=\"rdTicker__item\"><img  title=\"\" loading=\"lazy\" decoding=\"async\" width=\"186\" height=\"116\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/Logos-31.svg\" class=\"rdTicker__img wp-post-image\"  alt=\"Logos-31 Customer Satisfaction Research\"  \/><\/li><li class=\"rdTicker__item\"><img  title=\"\" loading=\"lazy\" decoding=\"async\" width=\"186\" height=\"116\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/Logos-16.svg\" class=\"rdTicker__img wp-post-image\"  alt=\"Logos-16 Customer Satisfaction Research\"  \/><\/li><li class=\"rdTicker__item\"><img  title=\"\" loading=\"lazy\" decoding=\"async\" width=\"186\" height=\"116\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/Logos-1.svg\" class=\"rdTicker__img wp-post-image\"  alt=\"Logos-1 Customer Satisfaction Research\"  \/><\/li><li class=\"rdTicker__item\"><img  title=\"\" loading=\"lazy\" decoding=\"async\" width=\"186\" height=\"116\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/Logos-48.svg\" class=\"rdTicker__img wp-post-image\"  alt=\"Logos-48 Customer Satisfaction Research\"  \/><\/li><li class=\"rdTicker__item\"><img  title=\"\" loading=\"lazy\" decoding=\"async\" width=\"186\" height=\"116\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/Logos-61.svg\" class=\"rdTicker__img wp-post-image\"  alt=\"Logos-61 Customer Satisfaction Research\"  \/><\/li><li class=\"rdTicker__item\"><img  title=\"\" loading=\"lazy\" decoding=\"async\" width=\"186\" height=\"116\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/Logos-3.svg\" class=\"rdTicker__img wp-post-image\"  alt=\"Logos-3 Customer Satisfaction Research\"  \/><\/li><li class=\"rdTicker__item\"><img  title=\"\" loading=\"lazy\" decoding=\"async\" width=\"186\" height=\"116\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/Logos-10.svg\" class=\"rdTicker__img wp-post-image\"  alt=\"Logos-10 Customer Satisfaction Research\"  \/><\/li><li class=\"rdTicker__item\"><img  title=\"\" loading=\"lazy\" decoding=\"async\" width=\"186\" height=\"116\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/Logos-41.svg\" class=\"rdTicker__img wp-post-image\"  alt=\"Logos-41 Customer Satisfaction Research\"  \/><\/li><li class=\"rdTicker__item\"><img  title=\"\" loading=\"lazy\" decoding=\"async\" width=\"186\" height=\"116\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/Logos-49.svg\" class=\"rdTicker__img wp-post-image\"  alt=\"Logos-49 Customer Satisfaction Research\"  \/><\/li><li class=\"rdTicker__item\"><img  title=\"\" loading=\"lazy\" decoding=\"async\" width=\"186\" height=\"116\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/Logos-51.svg\" class=\"rdTicker__img wp-post-image\"  alt=\"Logos-51 Customer Satisfaction Research\"  \/><\/li><li class=\"rdTicker__item\"><img  title=\"\" loading=\"lazy\" decoding=\"async\" width=\"186\" height=\"116\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/Logos-44.svg\" class=\"rdTicker__img wp-post-image\"  alt=\"Logos-44 Customer Satisfaction Research\"  \/><\/li><li class=\"rdTicker__item\"><img  title=\"\" loading=\"lazy\" decoding=\"async\" width=\"186\" height=\"116\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/Logos-59.svg\" class=\"rdTicker__img wp-post-image\"  alt=\"Logos-59 Customer Satisfaction Research\"  \/><\/li><li class=\"rdTicker__item\"><img  title=\"\" loading=\"lazy\" decoding=\"async\" width=\"186\" height=\"116\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/Logos-9.svg\" class=\"rdTicker__img wp-post-image\"  alt=\"Logos-9 Customer Satisfaction Research\"  \/><\/li><li class=\"rdTicker__item\"><img  title=\"\" loading=\"lazy\" decoding=\"async\" width=\"186\" height=\"116\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/Logos-27.svg\" class=\"rdTicker__img wp-post-image\"  alt=\"Logos-27 Customer Satisfaction Research\"  \/><\/li><li class=\"rdTicker__item\"><img  title=\"\" loading=\"lazy\" decoding=\"async\" width=\"186\" height=\"116\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/Logos-7.svg\" class=\"rdTicker__img wp-post-image\"  alt=\"Logos-7 Customer Satisfaction Research\"  \/><\/li><li class=\"rdTicker__item\"><img  title=\"\" loading=\"lazy\" decoding=\"async\" width=\"186\" height=\"116\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/Logos-11.svg\" class=\"rdTicker__img wp-post-image\"  alt=\"Logos-11 Customer Satisfaction Research\"  \/><\/li><li class=\"rdTicker__item\"><img  title=\"\" loading=\"lazy\" decoding=\"async\" width=\"186\" height=\"116\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/Logos-2-4.png\" class=\"rdTicker__img wp-post-image\"  alt=\"Logos-2-4 Customer Satisfaction Research\"  \/><\/li><li class=\"rdTicker__item\"><img  title=\"\" loading=\"lazy\" decoding=\"async\" width=\"186\" height=\"116\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/Logos-50.svg\" class=\"rdTicker__img wp-post-image\"  alt=\"Logos-50 Customer Satisfaction Research\"  \/><\/li><li class=\"rdTicker__item\"><img  title=\"\" loading=\"lazy\" decoding=\"async\" width=\"186\" height=\"116\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/Logos-38.svg\" class=\"rdTicker__img wp-post-image\"  alt=\"Logos-38 Customer Satisfaction Research\"  \/><\/li><li class=\"rdTicker__item\"><img  title=\"\" loading=\"lazy\" decoding=\"async\" width=\"186\" height=\"116\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/Logos-28.svg\" class=\"rdTicker__img wp-post-image\"  alt=\"Logos-28 Customer Satisfaction Research\"  \/><\/li><li class=\"rdTicker__item\"><img  title=\"\" loading=\"lazy\" decoding=\"async\" width=\"186\" height=\"116\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/Logos-12.svg\" class=\"rdTicker__img wp-post-image\"  alt=\"Logos-12 Customer Satisfaction Research\"  \/><\/li><li class=\"rdTicker__item\"><img  title=\"\" loading=\"lazy\" decoding=\"async\" width=\"186\" height=\"116\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/Logos-13.svg\" class=\"rdTicker__img wp-post-image\"  alt=\"Logos-13 Customer Satisfaction Research\"  \/><\/li><li class=\"rdTicker__item\"><img  title=\"\" loading=\"lazy\" decoding=\"async\" width=\"186\" height=\"116\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/Logos-42.svg\" class=\"rdTicker__img wp-post-image\"  alt=\"Logos-42 Customer Satisfaction Research\"  \/><\/li><li class=\"rdTicker__item\"><img  title=\"\" loading=\"lazy\" decoding=\"async\" width=\"186\" height=\"116\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/Logos-17.svg\" class=\"rdTicker__img wp-post-image\"  alt=\"Logos-17 Customer Satisfaction Research\"  \/><\/li><li class=\"rdTicker__item\"><img  title=\"\" loading=\"lazy\" decoding=\"async\" width=\"186\" height=\"116\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/Logos-62.svg\" class=\"rdTicker__img wp-post-image\"  alt=\"Logos-62 Customer Satisfaction Research\"  \/><\/li><li class=\"rdTicker__item\"><img  title=\"\" loading=\"lazy\" decoding=\"async\" width=\"186\" height=\"116\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/Logos-15.svg\" class=\"rdTicker__img wp-post-image\"  alt=\"Logos-15 Customer Satisfaction Research\"  \/><\/li><li class=\"rdTicker__item\"><img  title=\"\" loading=\"lazy\" decoding=\"async\" width=\"186\" height=\"116\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/Logos-29.svg\" class=\"rdTicker__img wp-post-image\"  alt=\"Logos-29 Customer Satisfaction Research\"  \/><\/li><li class=\"rdTicker__item\"><img  title=\"\" loading=\"lazy\" decoding=\"async\" width=\"186\" height=\"116\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/Logos-5.svg\" class=\"rdTicker__img wp-post-image\"  alt=\"Logos-5 Customer Satisfaction Research\"  \/><\/li><li class=\"rdTicker__item\"><img  title=\"\" loading=\"lazy\" decoding=\"async\" width=\"186\" height=\"116\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/Logos-45.svg\" class=\"rdTicker__img wp-post-image\"  alt=\"Logos-45 Customer Satisfaction Research\"  \/><\/li><li class=\"rdTicker__item\"><img  title=\"\" loading=\"lazy\" decoding=\"async\" width=\"186\" height=\"116\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/Logos-30.svg\" class=\"rdTicker__img wp-post-image\"  alt=\"Logos-30 Customer Satisfaction Research\"  \/><\/li><li class=\"rdTicker__item\"><img  title=\"\" loading=\"lazy\" decoding=\"async\" width=\"186\" height=\"116\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/Logos-8.svg\" class=\"rdTicker__img wp-post-image\"  alt=\"Logos-8 Customer Satisfaction Research\"  \/><\/li><li class=\"rdTicker__item\"><img  title=\"\" loading=\"lazy\" decoding=\"async\" width=\"186\" height=\"116\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/Logos-35.svg\" class=\"rdTicker__img wp-post-image\"  alt=\"Logos-35 Customer Satisfaction Research\"  \/><\/li><li class=\"rdTicker__item\"><img  title=\"\" loading=\"lazy\" decoding=\"async\" width=\"186\" height=\"116\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/Logos-57.svg\" class=\"rdTicker__img wp-post-image\"  alt=\"Logos-57 Customer Satisfaction Research\"  \/><\/li><li class=\"rdTicker__item\"><img  title=\"\" loading=\"lazy\" decoding=\"async\" width=\"186\" height=\"116\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/Logos-63.svg\" class=\"rdTicker__img wp-post-image\"  alt=\"Logos-63 Customer Satisfaction Research\"  \/><\/li><li class=\"rdTicker__item\"><img  title=\"\" loading=\"lazy\" decoding=\"async\" width=\"186\" height=\"116\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/Logos-46.svg\" class=\"rdTicker__img wp-post-image\"  alt=\"Logos-46 Customer Satisfaction Research\"  \/><\/li><li class=\"rdTicker__item\"><img  title=\"\" loading=\"lazy\" decoding=\"async\" width=\"186\" height=\"116\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/Logos-37.svg\" class=\"rdTicker__img wp-post-image\"  alt=\"Logos-37 Customer Satisfaction Research\"  \/><\/li><li class=\"rdTicker__item\"><img  title=\"\" loading=\"lazy\" decoding=\"async\" width=\"186\" height=\"116\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/Logos-60.svg\" class=\"rdTicker__img wp-post-image\"  alt=\"Logos-60 Customer Satisfaction Research\"  \/><\/li><li class=\"rdTicker__item\"><img  title=\"\" loading=\"lazy\" decoding=\"async\" width=\"186\" height=\"116\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/Logos-4.svg\" class=\"rdTicker__img wp-post-image\"  alt=\"Logos-4 Customer Satisfaction Research\"  \/><\/li><li class=\"rdTicker__item\"><img  title=\"\" loading=\"lazy\" decoding=\"async\" width=\"186\" height=\"116\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/Logos-54.svg\" class=\"rdTicker__img wp-post-image\"  alt=\"Logos-54 Customer Satisfaction Research\"  \/><\/li><li class=\"rdTicker__item\"><img  title=\"\" loading=\"lazy\" decoding=\"async\" width=\"186\" height=\"116\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/Logos-34.svg\" class=\"rdTicker__img wp-post-image\"  alt=\"Logos-34 Customer Satisfaction Research\"  \/><\/li><li class=\"rdTicker__item\"><img  title=\"\" loading=\"lazy\" decoding=\"async\" width=\"186\" height=\"116\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/Logos.svg\" class=\"rdTicker__img wp-post-image\"  alt=\"Logos Customer Satisfaction Research\"  \/><\/li><li class=\"rdTicker__item\"><img  title=\"\" loading=\"lazy\" decoding=\"async\" width=\"186\" height=\"116\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/Logos-58.svg\" class=\"rdTicker__img wp-post-image\"  alt=\"Logos-58 Customer Satisfaction Research\"  \/><\/li><li class=\"rdTicker__item\"><img  title=\"\" loading=\"lazy\" decoding=\"async\" width=\"186\" height=\"116\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/Logos-36.svg\" class=\"rdTicker__img wp-post-image\"  alt=\"Logos-36 Customer Satisfaction Research\"  \/><\/li><li class=\"rdTicker__item\"><img  title=\"\" loading=\"lazy\" decoding=\"async\" width=\"186\" height=\"116\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/Logos-32.svg\" class=\"rdTicker__img wp-post-image\"  alt=\"Logos-32 Customer Satisfaction Research\"  \/><\/li><li class=\"rdTicker__item\"><img  title=\"\" loading=\"lazy\" decoding=\"async\" width=\"186\" height=\"116\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/Logos-47.svg\" class=\"rdTicker__img wp-post-image\"  alt=\"Logos-47 Customer Satisfaction Research\"  \/><\/li><li class=\"rdTicker__item\"><img  title=\"\" loading=\"lazy\" decoding=\"async\" width=\"186\" height=\"116\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/Logos-6.svg\" class=\"rdTicker__img wp-post-image\"  alt=\"Logos-6 Customer Satisfaction Research\"  \/><\/li>\t\t\t\t<\/ul>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\n\n<div style=\"background-color:#20a6a9;--bullet-bg:#20a6a9;--bullet-text:#ffffff\" class=\"bullet-cards-block alignfull wp-block-brandspeak-bullet-cards\">\n\t\n\t<div class=\"bullet-cards__container\">\n\t\t\t\t\t<h2 class=\"bullet-cards__title\">The Benefits of Customer Satisfaction Research<\/h2>\n\t\t\n\t\t\t\t\t<p class=\"bullet-cards__intro\">By undertaking customer satisfaction research your organisation can:<\/p>\n\t\t\n\t\t\t\t\t\t\t\t<div class=\"bullet-cards__grid bullet-cards__grid--four\">\n\t\t\t\t\t\t\t\t\t<div class=\"bullet-card\" data-animate=\"card\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bullet-card__icon\">\n\t\t\t\t\t\t\t\t<img  title=\"\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/Namesmile.svg\"  alt=\"Namesmile Customer Satisfaction Research\"  loading=\"lazy\" decoding=\"async\">\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"bullet-card__title\">Create Strong Satisfaction and Loyalty Benchmarks<\/h3>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"bullet-card__content\">Customer Satisfaction Score (CSAT) and Net Promoter Scores (NPS) provide a clear, quantitative baseline for overall satisfaction and loyalty. These metrics enable organisations to benchmark performance, track changes over time, spot emerging issues and assess whether experience improvements are delivering commercial impact.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"bullet-card\" data-animate=\"card\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bullet-card__icon\">\n\t\t\t\t\t\t\t\t<img  title=\"\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/Namex-octagon.svg\"  alt=\"Namex-octagon Customer Satisfaction Research\"  loading=\"lazy\" decoding=\"async\">\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"bullet-card__title\">Pinpoint Touchpoints Depressing Satisfaction<\/h3>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"bullet-card__content\">Customer satisfaction research identifies the issues that depress satisfaction and weaken competitiveness, acquisition or retention. By clarifying the exact nature and commercial impact of these problems, it gives organisations the direction needed to prioritise changes that drive meaningful improvement.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"bullet-card\" data-animate=\"card\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bullet-card__icon\">\n\t\t\t\t\t\t\t\t<img  title=\"\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/Namestar.svg\"  alt=\"Namestar Customer Satisfaction Research\"  loading=\"lazy\" decoding=\"async\">\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"bullet-card__title\">Find Experience Elements That Matter Most<\/h3>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"bullet-card__content\">Uncover what customers genuinely value and which elements of the experience carry the greatest influence on satisfaction, loyalty and advocacy. This enables organisations to make better-informed decisions about where investment should be focused to maximise commercial return and strengthen overall experience performance.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"bullet-card\" data-animate=\"card\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"bullet-card__icon\">\n\t\t\t\t\t\t\t\t<img  title=\"\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/Nameclipboard-edit.svg\"  alt=\"Nameclipboard-edit Customer Satisfaction Research\"  loading=\"lazy\" decoding=\"async\">\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<h3 class=\"bullet-card__title\">Plan More Effectively<\/h3>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"bullet-card__content\">It strengthens future planning by clearly identifying the key satisfaction and loyalty drivers across different audiences. Understanding how expectations differ enables organisations to tailor experience strategies, product design and service delivery to the needs of each segment, improving long-term loyalty and competitive resilience.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\n\t\t\t\t\t<div class=\"bullet-cards__button-wrapper btn-group\" style=\"--bubble-content-bg: #43308a; --bubble-content-color: #ffffff; --bubble-arrow-bg: #f7f7f2; --bubble-arrow-color: #0b0b0b; --bubble-arrow-duplicate-bg: #f7f7f2;\">\n\t\t\t\t<a href=\"#contact-steps\" class=\"btn-bubble-arrow\">\n\t\t\t\t\t<span class=\"btn-bubble-arrow__arrow\" aria-hidden=\"true\">\n\t\t\t\t\t\t<svg class=\"btn-bubble-arrow__arrow-svg\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\">\n\t\t\t\t\t\t\t<polyline points=\"18 8 18 18 8 18\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\"><\/polyline><line x1=\"18\" y1=\"18\" x2=\"5\" y2=\"5\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\"><\/line>\n\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"btn-bubble-arrow__content\">\n\t\t\t\t\t\t<span class=\"btn-bubble-arrow__content-text\">Get in Touch<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<span class=\"btn-bubble-arrow__arrow is--duplicate\" aria-hidden=\"true\">\n\t\t\t\t\t\t<svg class=\"btn-bubble-arrow__arrow-svg\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\">\n\t\t\t\t\t\t\t<polyline points=\"18 8 18 18 8 18\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\"><\/polyline><line x1=\"18\" y1=\"18\" x2=\"5\" y2=\"5\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.5\"><\/line>\n\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t\t<\/div>\n<\/div>\n\n\n<div style=\"background-color: #ff8164; color: #ffffff; --flexible-cards-bottom-color: #423385;\" class=\"flexible-image-cards-block wp-block-brandspeak-flexible-image-cards\">\n\t<div class=\"flexible-cards__container\">\n\t\t\t\t\t<h2 class=\"flexible-cards__title\">Customer Satisfaction Research Methods<\/h2>\n\t\t\n\t\t\t\t\t<p class=\"flexible-cards__content\">Brandspeak uses qualitative interviews, focus groups, ethnography, quantitative surveys and neuromarketing tools to understand satisfaction, loyalty and customer experience. Quantitative work typically incorporates CSAT and NPS as baseline measures, followed up with an exploration of the rational and emotional drivers that underlie these metrics, helping organisations prioritise improvements to strengthen satisfaction and long-term loyalty.<br><br><\/p>\n\t\t\n\t\t\t\t\t<div class=\"flexible-cards__grid\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"flexible-card\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flexible-card__image\" style=\"background-image: url(https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/Rectangle-41-693x1024.png);\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flexible-card__overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"flexible-card__content\">\n\t\t\t\t\t\t\t\t<h3 class=\"flexible-card__title\">Focus Groups &amp; Depth Interviews<\/h3>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"flexible-card__excerpt\">Explore audience needs, perceptions and behaviours in rich qualitative detail.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"flexible-card\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flexible-card__image\" style=\"background-image: url(https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/jpeg-optimizer_shot-of-a-group-of-businesspeople-discussing-paper-2025-04-06-01-06-11-utc-1024x651.jpg);\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flexible-card__overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"flexible-card__content\">\n\t\t\t\t\t\t\t\t<h3 class=\"flexible-card__title\">Workshopping and Co-creation<\/h3>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"flexible-card__excerpt\">A collaborative forum for exploring existing ideas and developing new concepts.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"flexible-card\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flexible-card__image\" style=\"background-image: url(https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/Rectangle-36-1-1024x684.png);\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flexible-card__overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"flexible-card__content\">\n\t\t\t\t\t\t\t\t<h3 class=\"flexible-card__title\">Online Surveys<\/h3>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"flexible-card__excerpt\">Capture robust, statistically reliable feedback to quantify attitudes and behaviours at scale.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"flexible-card\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flexible-card__image\" style=\"background-image: url(https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/Rectangle-40.png);\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flexible-card__overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"flexible-card__content\">\n\t\t\t\t\t\t\t\t<h3 class=\"flexible-card__title\">Ethnography &amp; Observational Research<\/h3>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"flexible-card__excerpt\">Observe real-life behaviour to understand authentic actions, needs and decision-making moments.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"flexible-card\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flexible-card__image\" style=\"background-image: url(https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/Rectangle-42-1024x676.png);\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flexible-card__overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"flexible-card__content\">\n\t\t\t\t\t\t\t\t<h3 class=\"flexible-card__title\">Statistical Modelling &amp; Data Analytics<\/h3>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"flexible-card__excerpt\">Turn complex data into clear insight, revealing patterns, drivers and opportunities<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"flexible-card\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flexible-card__image\" style=\"background-image: url(https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/jpeg-optimizer_business-consulting-meeting-working-and-brainstorm-2025-02-18-13-44-41-utc-1024x514.jpg);\"><\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"flexible-card__overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"flexible-card__content\">\n\t\t\t\t\t\t\t\t<h3 class=\"flexible-card__title\">Secondary Research &amp; Market Intelligence<\/h3>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"flexible-card__excerpt\">Identify market trends, competitor activity and category insights using desk research.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n<\/div>\n\n\n\t\t<section  class=\"newproduct-accordion alignfull\">\n\t\t\t<div class=\"newproduct-accordion__background\" aria-hidden=\"true\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"1181\" height=\"1176.577\" viewBox=\"0 0 1181 1176.577\" role=\"presentation\" focusable=\"false\">\n\t\t\t\t\t<g transform=\"translate(0 193)\" opacity=\"1\" style=\"mix-blend-mode: multiply; isolation: isolate;\">\n\t\t\t\t\t\t<path d=\"M0,983.577,80.48,683.441A584.745,584.745,0,0,1,4.849,394.884C4.849,70.175,268.176-193,592.924-193S1181,70.242,1181,394.884,917.673,982.769,592.924,982.769a585.069,585.069,0,0,1-294.711-79.107L0,983.509Z\" fill=\"#3b2d7d\"\/>\n\t\t\t\t\t<\/g>\n\t\t\t\t<\/svg>\n\t\t\t<\/div>\n\n\t\t\t<div class=\"newproduct-accordion__container newproduct-accordion__container--extra-padding\">\n\t\t\t\t\t\t\t\t\t<h2 class=\"newproduct-accordion__heading\">Customer Satisfaction Research Services<\/h2>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"newproduct-accordion__description\">Brandspeak delivers customer satisfaction research that diagnoses experience issues, evaluates touchpoints and identifies the actions required to increase satisfaction, loyalty and competitive strength across digital and non-digital journeys, beginning with core CSAT and\/or NPS measurement.<\/p>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<div class=\"newproduct-accordion__items\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"newproduct-accordion__item\" data-accordion-item>\n\t\t\t\t\t\t\t\t<button\n\t\t\t\t\t\t\t\t\tid=\"newproduct-accordion-3-trigger-0\"\n\t\t\t\t\t\t\t\t\tclass=\"newproduct-accordion__trigger\"\n\t\t\t\t\t\t\t\t\taria-expanded=\"false\"\n\t\t\t\t\t\t\t\t\taria-controls=\"newproduct-accordion-3-panel-0\"\n\t\t\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t<span class=\"newproduct-accordion__number\">01<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"newproduct-accordion__title\">Customer Experience Diagnosis<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"newproduct-accordion__icon\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t<svg width=\"26\" height=\"26\" viewBox=\"0 0 26 26\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t\t\t\t\t\t\t<path d=\"M13 5V21M5 13H21\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"\/>\n\t\t\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<div\n\t\t\t\t\t\t\t\t\tclass=\"newproduct-accordion__panel\"\n\t\t\t\t\t\t\t\t\tid=\"newproduct-accordion-3-panel-0\"\n\t\t\t\t\t\t\t\t\trole=\"region\"\n\t\t\t\t\t\t\t\t\taria-labelledby=\"newproduct-accordion-3-trigger-0\"\n\t\t\t\t\t\t\t\t\thidden\n\t\t\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t<div class=\"newproduct-accordion__content\">\n\t\t\t\t\t\t\t\t\t\t<p>We identify the specific touchpoints and issues responsible for depressing satisfaction levels. This includes assessing the impact of those issues on purchase and loyalty, and determining the solutions needed to resolve them within customer expectations and operational constraints. <\/p>\n<p>These diagnostics build on initial CSAT or NPS findings to target the areas that matter most.<\/p>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"newproduct-accordion__item\" data-accordion-item>\n\t\t\t\t\t\t\t\t<button\n\t\t\t\t\t\t\t\t\tid=\"newproduct-accordion-3-trigger-1\"\n\t\t\t\t\t\t\t\t\tclass=\"newproduct-accordion__trigger\"\n\t\t\t\t\t\t\t\t\taria-expanded=\"false\"\n\t\t\t\t\t\t\t\t\taria-controls=\"newproduct-accordion-3-panel-1\"\n\t\t\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t<span class=\"newproduct-accordion__number\">02<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"newproduct-accordion__title\">Satisfaction &amp; Loyalty Measurement<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"newproduct-accordion__icon\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t<svg width=\"26\" height=\"26\" viewBox=\"0 0 26 26\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t\t\t\t\t\t\t<path d=\"M13 5V21M5 13H21\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"\/>\n\t\t\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<div\n\t\t\t\t\t\t\t\t\tclass=\"newproduct-accordion__panel\"\n\t\t\t\t\t\t\t\t\tid=\"newproduct-accordion-3-panel-1\"\n\t\t\t\t\t\t\t\t\trole=\"region\"\n\t\t\t\t\t\t\t\t\taria-labelledby=\"newproduct-accordion-3-trigger-1\"\n\t\t\t\t\t\t\t\t\thidden\n\t\t\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t<div class=\"newproduct-accordion__content\">\n\t\t\t\t\t\t\t\t\t\t<p>We conduct online surveys, phone interviews and intercepts to measure overall satisfaction and loyalty. <\/p>\n<p>Tracking core metrics over time reveals how customers think you\u2019re performing, how satisfaction is changing and which improvements create meaningful uplift.<\/p>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"newproduct-accordion__item\" data-accordion-item>\n\t\t\t\t\t\t\t\t<button\n\t\t\t\t\t\t\t\t\tid=\"newproduct-accordion-3-trigger-2\"\n\t\t\t\t\t\t\t\t\tclass=\"newproduct-accordion__trigger\"\n\t\t\t\t\t\t\t\t\taria-expanded=\"false\"\n\t\t\t\t\t\t\t\t\taria-controls=\"newproduct-accordion-3-panel-2\"\n\t\t\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t<span class=\"newproduct-accordion__number\">03<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"newproduct-accordion__title\">Deep-Dive Experience Insight<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"newproduct-accordion__icon\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t<svg width=\"26\" height=\"26\" viewBox=\"0 0 26 26\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t\t\t\t\t\t\t<path d=\"M13 5V21M5 13H21\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\"\/>\n\t\t\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t\t<div\n\t\t\t\t\t\t\t\t\tclass=\"newproduct-accordion__panel\"\n\t\t\t\t\t\t\t\t\tid=\"newproduct-accordion-3-panel-2\"\n\t\t\t\t\t\t\t\t\trole=\"region\"\n\t\t\t\t\t\t\t\t\taria-labelledby=\"newproduct-accordion-3-trigger-2\"\n\t\t\t\t\t\t\t\t\thidden\n\t\t\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t<div class=\"newproduct-accordion__content\">\n\t\t\t\t\t\t\t\t\t\t<p>Using auto-ethnography, accompanied shops, web-assisted surfs and depth interviews, we explore customer experience in detail. <\/p>\n<p>This provides rich, contextualised understanding of behaviours, expectations and pain points, helping explain movements in CSAT or NPS and supporting more confident experience improvement planning.<\/p>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\n\n\t\t<section class=\"wp-block-brandspeak-faq-accordion\">\n\t\t\t<div class=\"faq-accordion__inner\">\n\t\t\t\t\t\t\t\t\t<h2 class=\"faq-accordion__title\">Frequently Asked Questions<\/h2>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"faq-accordion__intro\">Find answers to common questions about Customer Satisfaction research services.<\/p>\n\t\t\t\t\n\t\t\t\t<div class=\"faq-accordion__grid\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"faq-accordion__item\">\n\t\t\t\t\t\t\t<button\n\t\t\t\t\t\t\t\tclass=\"faq-accordion__question\"\n\t\t\t\t\t\t\t\taria-expanded=\"false\"\n\t\t\t\t\t\t\t\taria-controls=\"faq-item-69d1a088d8506\"\n\t\t\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t<span class=\"faq-accordion__number\">01<\/span>\n\t\t\t\t\t\t\t\t<span class=\"faq-accordion__question-text\">What does satisfaction research measure?<\/span>\n\t\t\t\t\t\t\t\t<svg class=\"faq-accordion__icon\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t<path d=\"M19 9L12 16L5 9\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t<div class=\"faq-accordion__answer\" id=\"faq-item-69d1a088d8506\" hidden>\n\t\t\t\t\t\t\t\t<div class=\"faq-accordion__answer-content\">\n\t\t\t\t\t\t\t\t\tIt measures customer satisfaction, loyalty, expectations and experience quality, including CSAT and NPS.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"faq-accordion__item\">\n\t\t\t\t\t\t\t<button\n\t\t\t\t\t\t\t\tclass=\"faq-accordion__question\"\n\t\t\t\t\t\t\t\taria-expanded=\"false\"\n\t\t\t\t\t\t\t\taria-controls=\"faq-item-69d1a088d8514\"\n\t\t\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t<span class=\"faq-accordion__number\">02<\/span>\n\t\t\t\t\t\t\t\t<span class=\"faq-accordion__question-text\">Does it work for B2B?<\/span>\n\t\t\t\t\t\t\t\t<svg class=\"faq-accordion__icon\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t<path d=\"M19 9L12 16L5 9\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t<div class=\"faq-accordion__answer\" id=\"faq-item-69d1a088d8514\" hidden>\n\t\t\t\t\t\t\t\t<div class=\"faq-accordion__answer-content\">\n\t\t\t\t\t\t\t\t\tYes. It identifies issues affecting specialist B2B audiences.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"faq-accordion__item\">\n\t\t\t\t\t\t\t<button\n\t\t\t\t\t\t\t\tclass=\"faq-accordion__question\"\n\t\t\t\t\t\t\t\taria-expanded=\"false\"\n\t\t\t\t\t\t\t\taria-controls=\"faq-item-69d1a088d8521\"\n\t\t\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t<span class=\"faq-accordion__number\">03<\/span>\n\t\t\t\t\t\t\t\t<span class=\"faq-accordion__question-text\">Do you measure loyalty?<\/span>\n\t\t\t\t\t\t\t\t<svg class=\"faq-accordion__icon\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t<path d=\"M19 9L12 16L5 9\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t<div class=\"faq-accordion__answer\" id=\"faq-item-69d1a088d8521\" hidden>\n\t\t\t\t\t\t\t\t<div class=\"faq-accordion__answer-content\">\n\t\t\t\t\t\t\t\t\tYes. We track satisfaction and loyalty over time.\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"faq-accordion__item\">\n\t\t\t\t\t\t\t<button\n\t\t\t\t\t\t\t\tclass=\"faq-accordion__question\"\n\t\t\t\t\t\t\t\taria-expanded=\"false\"\n\t\t\t\t\t\t\t\taria-controls=\"faq-item-69d1a088d852f\"\n\t\t\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t<span class=\"faq-accordion__number\">04<\/span>\n\t\t\t\t\t\t\t\t<span class=\"faq-accordion__question-text\">Can you diagnose touchpoint issues?<\/span>\n\t\t\t\t\t\t\t\t<svg class=\"faq-accordion__icon\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t<path d=\"M19 9L12 16L5 9\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t<div class=\"faq-accordion__answer\" id=\"faq-item-69d1a088d852f\" hidden>\n\t\t\t\t\t\t\t\t<div class=\"faq-accordion__answer-content\">\n\t\t\t\t\t\t\t\t\tYes. We identify specific experience issues harming satisfaction.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"faq-accordion__item\">\n\t\t\t\t\t\t\t<button\n\t\t\t\t\t\t\t\tclass=\"faq-accordion__question\"\n\t\t\t\t\t\t\t\taria-expanded=\"false\"\n\t\t\t\t\t\t\t\taria-controls=\"faq-item-69d1a088d853d\"\n\t\t\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t<span class=\"faq-accordion__number\">05<\/span>\n\t\t\t\t\t\t\t\t<span class=\"faq-accordion__question-text\">Do you use qualitative research?<\/span>\n\t\t\t\t\t\t\t\t<svg class=\"faq-accordion__icon\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t<path d=\"M19 9L12 16L5 9\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t<div class=\"faq-accordion__answer\" id=\"faq-item-69d1a088d853d\" hidden>\n\t\t\t\t\t\t\t\t<div class=\"faq-accordion__answer-content\">\n\t\t\t\t\t\t\t\t\tYes. We use interviews, groups and deep-dive methods.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"faq-accordion__item\">\n\t\t\t\t\t\t\t<button\n\t\t\t\t\t\t\t\tclass=\"faq-accordion__question\"\n\t\t\t\t\t\t\t\taria-expanded=\"false\"\n\t\t\t\t\t\t\t\taria-controls=\"faq-item-69d1a088d8554\"\n\t\t\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t<span class=\"faq-accordion__number\">06<\/span>\n\t\t\t\t\t\t\t\t<span class=\"faq-accordion__question-text\">Can research include digital journeys?<\/span>\n\t\t\t\t\t\t\t\t<svg class=\"faq-accordion__icon\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t<path d=\"M19 9L12 16L5 9\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t<div class=\"faq-accordion__answer\" id=\"faq-item-69d1a088d8554\" hidden>\n\t\t\t\t\t\t\t\t<div class=\"faq-accordion__answer-content\">\n\t\t\t\t\t\t\t\t\tYes. We assess both digital and non-digital experiences.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"faq-accordion__item\">\n\t\t\t\t\t\t\t<button\n\t\t\t\t\t\t\t\tclass=\"faq-accordion__question\"\n\t\t\t\t\t\t\t\taria-expanded=\"false\"\n\t\t\t\t\t\t\t\taria-controls=\"faq-item-69d1a088d8562\"\n\t\t\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t<span class=\"faq-accordion__number\">07<\/span>\n\t\t\t\t\t\t\t\t<span class=\"faq-accordion__question-text\">Do you use ethnography?<\/span>\n\t\t\t\t\t\t\t\t<svg class=\"faq-accordion__icon\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t<path d=\"M19 9L12 16L5 9\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t<div class=\"faq-accordion__answer\" id=\"faq-item-69d1a088d8562\" hidden>\n\t\t\t\t\t\t\t\t<div class=\"faq-accordion__answer-content\">\n\t\t\t\t\t\t\t\t\tYes. We observe real behaviours in context.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"faq-accordion__item\">\n\t\t\t\t\t\t\t<button\n\t\t\t\t\t\t\t\tclass=\"faq-accordion__question\"\n\t\t\t\t\t\t\t\taria-expanded=\"false\"\n\t\t\t\t\t\t\t\taria-controls=\"faq-item-69d1a088d856e\"\n\t\t\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t<span class=\"faq-accordion__number\">08<\/span>\n\t\t\t\t\t\t\t\t<span class=\"faq-accordion__question-text\">Do you use quantitative surveys?<\/span>\n\t\t\t\t\t\t\t\t<svg class=\"faq-accordion__icon\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t<path d=\"M19 9L12 16L5 9\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t<div class=\"faq-accordion__answer\" id=\"faq-item-69d1a088d856e\" hidden>\n\t\t\t\t\t\t\t\t<div class=\"faq-accordion__answer-content\">\n\t\t\t\t\t\t\t\t\tYes. Surveys measure satisfaction levels and change over time, including CSAT and NPS.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"faq-accordion__item\">\n\t\t\t\t\t\t\t<button\n\t\t\t\t\t\t\t\tclass=\"faq-accordion__question\"\n\t\t\t\t\t\t\t\taria-expanded=\"false\"\n\t\t\t\t\t\t\t\taria-controls=\"faq-item-69d1a088d8577\"\n\t\t\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t<span class=\"faq-accordion__number\">09<\/span>\n\t\t\t\t\t\t\t\t<span class=\"faq-accordion__question-text\">Can you reveal what customers value?<\/span>\n\t\t\t\t\t\t\t\t<svg class=\"faq-accordion__icon\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t<path d=\"M19 9L12 16L5 9\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t<div class=\"faq-accordion__answer\" id=\"faq-item-69d1a088d8577\" hidden>\n\t\t\t\t\t\t\t\t<div class=\"faq-accordion__answer-content\">\n\t\t\t\t\t\t\t\t\tYes. We identify which experience elements matter most.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"faq-accordion__item\">\n\t\t\t\t\t\t\t<button\n\t\t\t\t\t\t\t\tclass=\"faq-accordion__question\"\n\t\t\t\t\t\t\t\taria-expanded=\"false\"\n\t\t\t\t\t\t\t\taria-controls=\"faq-item-69d1a088d857f\"\n\t\t\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t\t\t>\n\t\t\t\t\t\t\t\t<span class=\"faq-accordion__number\">10<\/span>\n\t\t\t\t\t\t\t\t<span class=\"faq-accordion__question-text\">How long does a study take?<\/span>\n\t\t\t\t\t\t\t\t<svg class=\"faq-accordion__icon\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t<path d=\"M19 9L12 16L5 9\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t<div class=\"faq-accordion__answer\" id=\"faq-item-69d1a088d857f\" hidden>\n\t\t\t\t\t\t\t\t<div class=\"faq-accordion__answer-content\">\n\t\t\t\t\t\t\t\t\tTimelines vary, but most studies run for several weeks each wave or can be \u2018always-on\u2019.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/section>\n\t\t\n\n<div style=\"background-color: #eeece1;\" class=\"threestep-contact-block wp-block-brandspeak-threestep-contact\" id=\"contact-steps\">\n\t<div class=\"threestep-contact__bg-svg\">\n\t\t<svg width=\"1440\" height=\"1652\" viewBox=\"0 0 1440 1652\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t<g style=\"mix-blend-mode:multiply\" opacity=\"0.5\">\n\t\t\t\t<path d=\"M-192.547 2111.98L-392.41 1366.08C-537.747 823.677 -332.795 384.613 148.675 193.288L255.065 590.34C90.7569 665.524 -20.5869 861.401 -8.12771 1060.39L354.947 963.105L605.392 1897.78L-192.646 2111.61L-192.547 2111.98ZM868.357 1827.71L668.494 1081.81C523.157 539.408 728.109 100.345 1209.58 -90.9805L1315.97 306.072C1151.66 381.256 1040.32 577.133 1052.78 776.123L1415.85 678.837L1666.3 1613.51L868.258 1827.34L868.357 1827.71Z\" fill=\"#e8e3d5\"\/>\n\t\t\t<\/g>\n\t\t<\/svg>\n\t<\/div>\n\n\t<div class=\"threestep-contact__container\">\n\t\t<div class=\"threestep-contact__header\">\n\t\t\t<h2 class=\"threestep-contact__title\">How to Get Your Insights<\/h2>\n\t\t\t\t\t\t\t<p class=\"threestep-contact__description\">As a full service market research agency we support research in 40+ global markets, working with native-speaking moderators and trusted in-market partners to ensure cultural accuracy and insight quality. Wherever your audience is, we can reach them and deliver insight that drives better decisions.<\/p>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"threestep-contact__content\">\n\t\t\t<div class=\"threestep-contact__steps\">\n\t\t\t\t<div class=\"threestep-contact__step threestep-contact__step--one\">\n\t\t\t\t\t<h3 class=\"threestep-contact__step-title\">Step One<\/h3>\n\t\t\t\t\t<p class=\"threestep-contact__step-description\">Fill in the form and click submit.<\/p>\n\t\t\t\t<\/div>\n\n\t\t\t\t<div class=\"threestep-contact__step threestep-contact__step--two\">\n\t\t\t\t\t<h3 class=\"threestep-contact__step-title\">Step Two<\/h3>\n\t\t\t\t\t<p class=\"threestep-contact__step-description\">Our team will contact you within 24 hours.<\/p>\n\t\t\t\t<\/div>\n\n\t\t\t\t<div class=\"threestep-contact__step threestep-contact__step--three\">\n\t\t\t\t\t<h3 class=\"threestep-contact__step-title\">Step Three<\/h3>\n\t\t\t\t\t<p class=\"threestep-contact__step-description\">We learn about your needs and goals and how to achieve them.<\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\t<div class=\"threestep-contact__form\">\n\t\t\t\t\t\t<div data-elementor-type=\"widget\" data-elementor-id=\"15943\" class=\"elementor elementor-15943\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-15943 form-c elementor-button-align-stretch elementor-widget elementor-widget-form\" data-id=\"15943\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"Contact Form\" aria-label=\"Contact Form\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"15943\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"15943\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"Secondary Research Services | Market Insights &amp; Analysis\" \/>\n\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"queried_id\" value=\"17688\"\/>\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-name\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tFull Name\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-md  elementor-field-textual\" placeholder=\"Full Name\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-name\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tCompany Name\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-md  elementor-field-textual\" placeholder=\"Company Name\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tEmail\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-md  elementor-field-textual\" placeholder=\"Email\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_d7eb4a2 elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_d7eb4a2\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tPhone Number\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_d7eb4a2]\" id=\"form-field-field_d7eb4a2\" class=\"elementor-field elementor-size-md  elementor-field-textual\" placeholder=\"Phone Number\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-field_729a174 elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_729a174\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tEnquiry Type\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"eicon-caret-down\"><\/i>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[field_729a174]\" id=\"form-field-field_729a174\" class=\"elementor-field-textual elementor-size-md\">\n\t\t\t\t\t\t\t\t\t<option value=\"Qualitative Data\">Qualitative Data<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Quantitative Data\">Quantitative Data<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Both\">Both<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Unsure\" selected=\"selected\">Unsure<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-message elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-message\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tHow can we help you?\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-md\" name=\"form_fields[message]\" id=\"form-field-message\" rows=\"4\" placeholder=\"Your message...\" required=\"required\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-upload elementor-field-group elementor-column elementor-field-group-field_ac2fd21 elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_ac2fd21\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tUpload a Briefing Document or RFP\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input type=\"file\" name=\"form_fields[field_ac2fd21]\" id=\"form-field-field_ac2fd21\" class=\"elementor-field elementor-size-md  elementor-upload-field\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text\">\n\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_473b104]\" id=\"form-field-field_473b104\" class=\"elementor-field elementor-size-md \" style=\"display:none !important;\">\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-recaptcha elementor-field-group elementor-column elementor-field-group-field_a2865ab elementor-col-100\">\n\t\t\t\t\t<div class=\"elementor-field\" id=\"form-field-field_a2865ab\"><div class=\"elementor-g-recaptcha\" data-sitekey=\"6LdfH-QrAAAAALLZUAkSvOeZ218wSTD4FRBbjSzW\" data-type=\"v2_checkbox\" data-theme=\"light\" data-size=\"normal\"><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Submit<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n        <section\n            class=\"wp-block-brandspeak-stats\"\n            aria-label=\"Brandspeak in Numbers\"\n        >\n            <div class=\"wp-block-brandspeak-stats__inner\">\n                <div class=\"stats__header\" data-animate=\"fade-up\">\n                                            <h3>Brandspeak in Numbers<\/h3>\n                                                                <p class=\"stats__intro\">A quick snapshot of the scale and experience we bring to every project.<\/p>\n                                    <\/div>\n        <div class=\"stats__grid\">\n                                            <article class=\"stats__card\" data-stat-target=\"3000\" data-stat-display=\"3000+\" data-stat-index=\"0\" style=\"background: #35c7c9; --stats-text-color: #ffffff;\">\n                                                            <span class=\"stats__accent stats__accent--quote\">\n                                    <svg width=\"265\" height=\"269\" viewBox=\"0 0 265 269\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\">\n                                        <path d=\"M44.8033 317.079L9.91652 216.65C-15.4525 143.62 8.6212 81.1769 73.34 49.9222L91.9107 103.382C69.9207 115.407 56.4277 143.47 60.0846 170.684L109.345 153.572L153.061 279.417L44.7861 317.03L44.8033 317.079ZM188.744 267.078L153.857 166.649C128.488 93.6186 152.562 31.1753 217.28 -0.0794097L235.851 53.3803C213.861 65.4055 200.368 93.4684 204.025 120.682L253.286 103.57L297.002 229.416L188.726 267.028L188.744 267.078Z\" fill=\"#22b1b4\" fill-opacity=\"1\"\/>\n                                    <\/svg>\n                                <\/span>\n                                                        <p class=\"stats__number\">0<\/p>\n                            <p class=\"stats__label\">Focus Groups<\/p>\n                        <\/article>\n                                            <article class=\"stats__card\" data-stat-target=\"25\" data-stat-display=\"25\" data-stat-index=\"1\" style=\"background: #ff8164; --stats-text-color: #ffffff;\">\n                                                        <p class=\"stats__number\">0<\/p>\n                            <p class=\"stats__label\">Years<\/p>\n                        <\/article>\n                                            <article class=\"stats__card\" data-stat-target=\"750\" data-stat-display=\"750+\" data-stat-index=\"2\" style=\"background: #423385; --stats-text-color: #ffffff;\">\n                                                            <span class=\"stats__accent stats__accent--curve\">\n                                    <svg width=\"449\" height=\"389\" viewBox=\"0 0 449 389\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\">\n                                        <g style=\"mix-blend-mode:multiply\">\n                                            <path d=\"M-424 614V267.927C-424 16.2682 -282.487 -150.024 -48.7946 -177V7.21965C-129.708 20.7075 -201.574 92.5853 -219.498 180.171H-48.7946V613.829H-424V614ZM74.7946 614V267.927C74.7946 16.2682 216.307 -150.024 450 -177V7.21965C369.087 20.7075 297.221 92.5853 279.297 180.171H450V613.829H74.7946V614Z\" fill=\"#423385\" fill-opacity=\"0.5\"\/>\n                                        <\/g>\n                                    <\/svg>\n                                <\/span>\n                                                        <p class=\"stats__number\">0<\/p>\n                            <p class=\"stats__label\">Quantitative Studies<\/p>\n                        <\/article>\n                                            <article class=\"stats__card\" data-stat-target=\"40\" data-stat-display=\"40\" data-stat-index=\"3\" style=\"background: #423385; --stats-text-color: #ffffff;\">\n                                                        <p class=\"stats__number\">0<\/p>\n                            <p class=\"stats__label\">International Markets<\/p>\n                        <\/article>\n                                            <article class=\"stats__card\" data-stat-target=\"1\" data-stat-display=\"1 Million+\" data-stat-index=\"4\" style=\"background: #9185ff; --stats-text-color: #ffffff;\">\n                                                            <span class=\"stats__accent stats__accent--wave\">\n                                    <svg width=\"318\" height=\"358\" viewBox=\"0 0 318 358\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\">\n                                        <path d=\"M318 358L293.536 266.677C308.173 240.742 316.526 210.793 316.526 178.877C316.526 80.0768 236.48 0 137.763 0C39.0462 0 -41 80.0973 -41 178.877C-41 277.657 39.0462 357.754 137.763 357.754C170.416 357.754 201.022 348.987 227.349 333.684L318 357.979V358Z\" fill=\"#7e72ff\" fill-opacity=\"1\"\/>\n                                    <\/svg>\n                                <\/span>\n                                                        <p class=\"stats__number\">0<\/p>\n                            <p class=\"stats__label\">Survey Participants<\/p>\n                        <\/article>\n                                            <article class=\"stats__card\" data-stat-target=\"45\" data-stat-display=\"45\" data-stat-index=\"5\" style=\"background: #20a6a9; --stats-text-color: #ffffff;\">\n                                                        <p class=\"stats__number\">0<\/p>\n                            <p class=\"stats__label\">Languages Covered in Global Research<\/p>\n                        <\/article>\n                                            <article class=\"stats__card\" data-stat-target=\"5000\" data-stat-display=\"5000+\" data-stat-index=\"6\" style=\"background: #ffe999; --stats-text-color: #423385;\">\n                                                        <p class=\"stats__number\">0<\/p>\n                            <p class=\"stats__label\">Depth Interviews<\/p>\n                        <\/article>\n                                    <\/div>\n            <\/div>\n        <\/section>\n        \n\n<div  class=\"membersof-block align\">\n\t<div class=\"membersof-container\">\n\t\t<div class=\"membersof-logos\">\n\t\t\t<img  title=\"\" decoding=\"async\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/themes\/brandspeak\/assets\/images\/aqr-creditation.png\"  alt=\"aqr-creditation Customer Satisfaction Research\"  class=\"membersof-logo\" \/>\n\t\t\t<img  title=\"\" decoding=\"async\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/themes\/brandspeak\/assets\/images\/mrs-creditation.png\"  alt=\"mrs-creditation Customer Satisfaction Research\"  class=\"membersof-logo\" \/>\n\t\t<\/div>\n\t\t<div class=\"membersof-text\">\n\t\t\t<p>Brandspeak is proud to be a member of both The Association for Qualitative Research (AQR) and The Market Research Society (MRS) \u2014 demonstrating our commitment to quality, ethical practice and industry-leading research standards.<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n\t\t<section class=\"wp-block-brandspeak-blog-section\">\n\t\t\t<div class=\"blog-section__inner\">\n\t\t\t\t<header class=\"blog-section__head\">\n\t\t\t\t\t<div class=\"blog-section__intro-block\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<h2 class=\"blog-section__title\">Brandspeak Blogs<\/h2>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"blog-section__content-block\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/header>\n\t\t\t\t<div class=\"blog-section__actions\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"blog-section__cta btn-group\">\n\t\t\t\t\t\t\t<a class=\"btn-bubble-arrow\" href=\"https:\/\/brandspeak.co.uk\/de\">\n\t\t\t\t\t\t\t\t<span class=\"btn-bubble-arrow__arrow\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t<svg class=\"btn-bubble-arrow__arrow-svg\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\">\n\t\t\t\t\t\t\t\t\t\t<polyline points=\"18 8 18 18 8 18\" fill=\"none\" stroke=\"currentColor\" stroke-miterlimit=\"10\" stroke-width=\"1.5\"><\/polyline>\n\t\t\t\t\t\t\t\t\t\t<line x1=\"18\" y1=\"18\" x2=\"5\" y2=\"5\" fill=\"none\" stroke=\"currentColor\" stroke-miterlimit=\"10\" stroke-width=\"1.5\"><\/line>\n\t\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<span class=\"btn-bubble-arrow__content\">\n\t\t\t\t\t\t\t\t\t<span class=\"btn-bubble-arrow__content-text\">Read All Our Blogs<\/span>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<span class=\"btn-bubble-arrow__arrow is--duplicate\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t<svg class=\"btn-bubble-arrow__arrow-svg\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\">\n\t\t\t\t\t\t\t\t\t\t<polyline points=\"18 8 18 18 8 18\" fill=\"none\" stroke=\"currentColor\" stroke-miterlimit=\"10\" stroke-width=\"1.5\"><\/polyline>\n\t\t\t\t\t\t\t\t\t\t<line x1=\"18\" y1=\"18\" x2=\"5\" y2=\"5\" fill=\"none\" stroke=\"currentColor\" stroke-miterlimit=\"10\" stroke-width=\"1.5\"><\/line>\n\t\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"blog-section__scroll-controls\" data-blog-carousel-wrapper>\n\t\t\t\t\t\t<button type=\"button\" class=\"blog-section__arrow\" data-blog-scroll=\"prev\" data-blog-scroll-target=\"brandspeak-blog-carousel-60fa3e67-77e4-40bf-8ec6-302af7215c75\" aria-label=\"Scroll blogs left\">\n\t\t\t\t\t\t\t<span>&larr;<\/span>\n\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t<button type=\"button\" class=\"blog-section__arrow\" data-blog-scroll=\"next\" data-blog-scroll-target=\"brandspeak-blog-carousel-60fa3e67-77e4-40bf-8ec6-302af7215c75\" aria-label=\"Scroll blogs right\">\n\t\t\t\t\t\t\t<span>&rarr;<\/span>\n\t\t\t\t\t\t<\/button>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"blog-section__divider\"><\/div>\n\t\t\t\t<div class=\"blog-section__carousel\" data-blog-carousel=\"brandspeak-blog-carousel-60fa3e67-77e4-40bf-8ec6-302af7215c75\">\n\t\t\t\t\t<div class=\"blog-section__track\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<article class=\"blog-card is-featured\">\n\t\t\t\t\t\t\t\t<div class=\"blog-card__media\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img  title=\"\" decoding=\"async\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/10\/kaleidico-3V8xo5Gbusk-unsplash-1024x683.jpg\"  alt=\"kaleidico-3V8xo5Gbusk-unsplash-1024x683 Customer Satisfaction Research\"  loading=\"lazy\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"blog-card__tags blog-card__tags--below\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>Blog<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"blog-card__content\">\n\t\t\t\t\t\t\t\t\t<h3>Has the Market Research Industry Forgotten What It\u2019s For?<\/h3>\n\t\t\t\t\t\t\t\t\t<p>Market research was originally born out of the hard-nosed discipline of business realism. The bridge between boardroom goals an\u2026<\/p>\n                                    <a class=\"cta-pill blog-card__button is-featured\" href=\"https:\/\/brandspeak.co.uk\/de\/blog\/has-the-market-research-industry-forgotten-what-its-for\/\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"cta-pill__label\">Read More<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/article>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<article class=\"blog-card \">\n\t\t\t\t\t\t\t\t<div class=\"blog-card__media\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img  title=\"\" decoding=\"async\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2018\/07\/neuromarketing-research-header.jpg\"  alt=\"neuromarketing-research-header Customer Satisfaction Research\"  loading=\"lazy\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"blog-card__tags blog-card__tags--below\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>Blog<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"blog-card__content\">\n\t\t\t\t\t\t\t\t\t<h3>Make Semiotics Work for your Brand<\/h3>\n\t\t\t\t\t\t\t\t\t<p>Language, symbols and colour are all examples of visual signs that communicate meaning, and the study of these signs is called\u2026<\/p>\n                                    <a class=\"cta-pill blog-card__button\" href=\"https:\/\/brandspeak.co.uk\/de\/blog\/make-semiotics-work-for-your-brand\/\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"cta-pill__label\">Read More<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/article>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<article class=\"blog-card \">\n\t\t\t\t\t\t\t\t<div class=\"blog-card__media\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img  title=\"\" decoding=\"async\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2023\/07\/pexels-kindel-media-7688336-scaled-1024x768.jpg\"  alt=\"pexels-kindel-media-7688336-scaled-1024x768 Customer Satisfaction Research\"  loading=\"lazy\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"blog-card__tags blog-card__tags--below\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>Blog<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"blog-card__content\">\n\t\t\t\t\t\t\t\t\t<h3>12 Brand Metrics You Can Measure with Brand Tracking<\/h3>\n\t\t\t\t\t\t\t\t\t<p>Table of Contents 12 Important Brand MetricsFirst, here\u2019s a quick list of the 12 important brand metrics that we cover in this\u2026<\/p>\n                                    <a class=\"cta-pill blog-card__button\" href=\"https:\/\/brandspeak.co.uk\/de\/blog\/brand-tracking-metrics\/\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"cta-pill__label\">Read More<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/article>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<article class=\"blog-card \">\n\t\t\t\t\t\t\t\t<div class=\"blog-card__media\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img  title=\"\" decoding=\"async\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2026\/03\/uk-market-research-agency-1024x683.jpg\"  alt=\"uk-market-research-agency-1024x683 Customer Satisfaction Research\"  loading=\"lazy\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"blog-card__tags blog-card__tags--below\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>Blog<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"blog-card__content\">\n\t\t\t\t\t\t\t\t\t<h3>Choosing a Market Research Company in the UK<\/h3>\n\t\t\t\t\t\t\t\t\t<p>For many organisations, choosing a market research company is no longer a simple procurement decision. The UK market is crowded\u2026<\/p>\n                                    <a class=\"cta-pill blog-card__button\" href=\"https:\/\/brandspeak.co.uk\/de\/blog\/choosing-a-market-research-company-in-the-uk\/\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"cta-pill__label\">Read More<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/article>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<article class=\"blog-card \">\n\t\t\t\t\t\t\t\t<div class=\"blog-card__media\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img  title=\"\" decoding=\"async\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2019\/05\/genz3-1024x256.jpg\"  alt=\"genz3-1024x256 Customer Satisfaction Research\"  loading=\"lazy\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"blog-card__tags blog-card__tags--below\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>Blog<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"blog-card__content\">\n\t\t\t\t\t\t\t\t\t<h3>How to sell to Gen Z in 2026 &#8211; What you need to know<\/h3>\n\t\t\t\t\t\t\t\t\t<p>Each new generation brings a fresh set of challenges for marketers. Gen Z now make up around 40% of consumers and will wield hu\u2026<\/p>\n                                    <a class=\"cta-pill blog-card__button\" href=\"https:\/\/brandspeak.co.uk\/de\/blog\/engaging-with-gen-z\/\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"cta-pill__label\">Read More<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/article>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<article class=\"blog-card \">\n\t\t\t\t\t\t\t\t<div class=\"blog-card__media\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img  title=\"\" decoding=\"async\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2026\/02\/brand-health-1024x683.jpg\"  alt=\"brand-health-1024x683 Customer Satisfaction Research\"  loading=\"lazy\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"blog-card__tags blog-card__tags--below\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>Blog<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"blog-card__content\">\n\t\t\t\t\t\t\t\t\t<h3>Understanding Brand Health in 2026: What It Is, Why It Matters, and How to Measure It Properly<\/h3>\n\t\t\t\t\t\t\t\t\t<p>What is brand health and how should it be measured? Learn how brand health monitoring and brand tracking drive long-term growth\u2026<\/p>\n                                    <a class=\"cta-pill blog-card__button\" href=\"https:\/\/brandspeak.co.uk\/de\/blog\/understanding-brand-health\/\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"cta-pill__label\">Read More<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/article>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<article class=\"blog-card \">\n\t\t\t\t\t\t\t\t<div class=\"blog-card__media\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img  title=\"\" decoding=\"async\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2026\/02\/computer-assisted-phone-interview-1024x540.jpg\"  alt=\"computer-assisted-phone-interview-1024x540 Customer Satisfaction Research\"  loading=\"lazy\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"blog-card__tags blog-card__tags--below\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>Blog<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"blog-card__content\">\n\t\t\t\t\t\t\t\t\t<h3>Understanding CATI Market Research<\/h3>\n\t\t\t\t\t\t\t\t\t<p>What is CATI market research and when should you use it? Learn how CATI works, its advantages over online surveys, costs, and w\u2026<\/p>\n                                    <a class=\"cta-pill blog-card__button\" href=\"https:\/\/brandspeak.co.uk\/de\/blog\/cati-market-research\/\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"cta-pill__label\">Read More<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/article>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<article class=\"blog-card \">\n\t\t\t\t\t\t\t\t<div class=\"blog-card__media\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img  title=\"\" decoding=\"async\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/market-research-services-1024x662.jpg\"  alt=\"market-research-services-1024x662 Customer Satisfaction Research\"  loading=\"lazy\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"blog-card__tags blog-card__tags--below\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>Blog<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"blog-card__content\">\n\t\t\t\t\t\t\t\t\t<h3>Brand Value: What It Is, How to Build It, and How to Maximise It<\/h3>\n\t\t\t\t\t\t\t\t\t<p>This article explains what brand value really means, how it differs from brand equity, why it matters for growth, and how organ\u2026<\/p>\n                                    <a class=\"cta-pill blog-card__button\" href=\"https:\/\/brandspeak.co.uk\/de\/blog\/brand-value\/\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"cta-pill__label\">Read More<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/article>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<article class=\"blog-card \">\n\t\t\t\t\t\t\t\t<div class=\"blog-card__media\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img  title=\"\" decoding=\"async\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/jpeg-optimizer_types-of-graphical-data-2025-03-14-18-28-52-utc-1024x683.jpg\"  alt=\"jpeg-optimizer_types-of-graphical-data-2025-03-14-18-28-52-utc-1024x683 Customer Satisfaction Research\"  loading=\"lazy\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"blog-card__tags blog-card__tags--below\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>Blog<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"blog-card__content\">\n\t\t\t\t\t\t\t\t\t<h3>Advanced Statistical Analytics: Turning Data into Commercial Clarity<\/h3>\n\t\t\t\t\t\t\t\t\t<p>Advanced statistical analytics helps organisations move beyond surface-level metrics to uncover the real drivers of choice, beh\u2026<\/p>\n                                    <a class=\"cta-pill blog-card__button\" href=\"https:\/\/brandspeak.co.uk\/de\/blog\/advanced-statistical-analytics\/\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"cta-pill__label\">Read More<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/article>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<article class=\"blog-card \">\n\t\t\t\t\t\t\t\t<div class=\"blog-card__media\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img  title=\"\" decoding=\"async\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/jpeg-optimizer_creative-designer-brainstorming-ducument-on-wood-t-2024-12-02-10-54-24-utc-1024x724.jpg\"  alt=\"jpeg-optimizer_creative-designer-brainstorming-ducument-on-wood-t-2024-12-02-10-54-24-utc-1024x724 Customer Satisfaction Research\"  loading=\"lazy\" \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"blog-card__tags blog-card__tags--below\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>Blog<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"blog-card__content\">\n\t\t\t\t\t\t\t\t\t<h3>Brand Strategy Consulting: Turning Market Insight into Strategic Direction<\/h3>\n\t\t\t\t\t\t\t\t\t<p>This article explains what brand strategy consulting really involves, and why many organisations benefit from specialist suppor\u2026<\/p>\n                                    <a class=\"cta-pill blog-card__button\" href=\"https:\/\/brandspeak.co.uk\/de\/blog\/brand-strategy-consulting-guide\/\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"cta-pill__label\">Read More<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/article>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/section>\n\t\t\n\n\t\t<section\n\t\t\tclass=\"wp-block-brandspeak-testimonial-slider\"\n\t\t\tdata-testimonial-slider-block\n\t\t\tstyle=\"--testimonial-bg: #fefbf2; --testimonial-curve: #ffe999;\"\n\t\t>\n\t\t\t<div class=\"testimonial-slider__curve\" aria-hidden=\"true\"><\/div>\n\t\t\t<div class=\"testimonial-slider__quote testimonial-slider__quote--left\" aria-hidden=\"true\"><\/div>\n\t\t\t<div class=\"testimonial-slider__quote testimonial-slider__quote--right\" aria-hidden=\"true\"><\/div>\n\t\t\t<div class=\"testimonial-slider__body\">\n\t\t\t\t\t\t\t\t<header class=\"testimonial-slider__header\">\n\t\t\t\t\t\t\t\t\t\t\t<h2 class=\"testimonial-slider__title\">Client Feedback<\/h2>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"testimonial-slider__intro\">We partner with ambitious clients and capture their stories.<\/p>\n\t\t\t\t\t\t\t\t\t<\/header>\n\t\t\t\t<div class=\"testimonial-slider__track-wrapper\">\n\t\t\t\t\t<div\n\t\t\t\t\t\tclass=\"testimonial-slider__track\"\n\t\t\t\t\t\tdata-testimonial-slider=\"testimonial-slider-63935c98-190f-4dec-9aad-5239f1c5bda9\"\n\t\t\t\t\t\tid=\"testimonial-slider-63935c98-190f-4dec-9aad-5239f1c5bda9\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<article class=\"testimonial-card \" data-testimonial-card data-slide-index=\"0\">\n\t\t\t\t\t\t\t\t<div class=\"testimonial-card__body\">\n\t\t\t\t\t\t\t\t\t<div class=\"testimonial-card__media\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img  title=\"\" decoding=\"async\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/Logos-9-1.png\"  alt=\"Logos-9-1 Customer Satisfaction Research\"  \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"testimonial-card__copy\"><!-- wp:paragraph -->\n<p>We worked with Brandspeak on a brand awareness project and we were extremely pleased with the quality of service and the process. They understood the complexity of the briefs and asked plenty of questions to make sure they fully understand the objectives. They interacted with all levels of people in our business and understood the differences within the market and suggested ways to tie the research together so it was still comparable. The results were delivered with easy to digest summaries that could be used across the business. We would highly recommend using them.\u00a0<br><\/p>\n<!-- \/wp:paragraph --><\/div>\n\t\t\t\t\t\t\t\t\t<h3 class=\"testimonial-card__name\">Lauren Williams<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/Article>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<article class=\"testimonial-card \" data-testimonial-card data-slide-index=\"1\">\n\t\t\t\t\t\t\t\t<div class=\"testimonial-card__body\">\n\t\t\t\t\t\t\t\t\t<div class=\"testimonial-card__media\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img  title=\"\" decoding=\"async\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/Logos-38.svg\"  alt=\"Logos-38 Customer Satisfaction Research\"  \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"testimonial-card__copy\"><!-- wp:paragraph -->\n<p>Very informative, easy to work with and a really friendly team. I would recommend Brandspeak to help any business grow. They are great quality for money, help niche sectors and present their findings in an understanding manner. They have provided a brand review, market review post-covid to ensure we are still up to date, along with two very valuable website reviews. Working with them for qualitative and quantities research has a been fantastic for us. Thank you for all your help!<\/p>\n<!-- \/wp:paragraph --><\/div>\n\t\t\t\t\t\t\t\t\t<h3 class=\"testimonial-card__name\">Sarah Twist \u2013 Marketing Manager<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/Article>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<article class=\"testimonial-card \" data-testimonial-card data-slide-index=\"2\">\n\t\t\t\t\t\t\t\t<div class=\"testimonial-card__body\">\n\t\t\t\t\t\t\t\t\t<div class=\"testimonial-card__media\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img  title=\"\" decoding=\"async\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/Toaster_Blue.svg\"  alt=\"Toaster_Blue Customer Satisfaction Research\"  \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"testimonial-card__copy\"><!-- wp:paragraph -->\n<p>It&#8217;s been an absolute pleasure to work with Brandspeak on our qualitative assessment of different ads across 5 EU markets. Throughout this project, Brandspeak have been expert, professional and so flexible with our requirements and timings. The research analysis that they provided us with was extremely valuable and insightful. I look forward to working with them again &#8211; highly recommend!\u00a0<br><\/p>\n<!-- \/wp:paragraph --><\/div>\n\t\t\t\t\t\t\t\t\t<h3 class=\"testimonial-card__name\">Zanya Fahy<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/Article>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<article class=\"testimonial-card \" data-testimonial-card data-slide-index=\"3\">\n\t\t\t\t\t\t\t\t<div class=\"testimonial-card__body\">\n\t\t\t\t\t\t\t\t\t<div class=\"testimonial-card__media\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img  title=\"\" decoding=\"async\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/Logos-14.png\"  alt=\"Logos-14 Customer Satisfaction Research\"  \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"testimonial-card__copy\"><!-- wp:paragraph -->\n<p>Great service from Brandspeak \u2013 highly recommend for thoughtful and detailed brand measurement and tracking.<\/p>\n<!-- \/wp:paragraph --><\/div>\n\t\t\t\t\t\t\t\t\t<h3 class=\"testimonial-card__name\">Georgie Burks, Brand Marketing Lead<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/Article>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<article class=\"testimonial-card \" data-testimonial-card data-slide-index=\"4\">\n\t\t\t\t\t\t\t\t<div class=\"testimonial-card__body\">\n\t\t\t\t\t\t\t\t\t<div class=\"testimonial-card__media\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"testimonial-card__copy\"><!-- wp:paragraph -->\n<p>Brandspeak recently conducted a complex and sensitive piece of research for us across the US, China, India and Europe. The work was carried out with the utmost professionalism (particular thanks to Jen!) and has provided us with invaluable insights that exceeded our expectations. A great team to work with and thoroughly recommended!<\/p>\n<!-- \/wp:paragraph --><\/div>\n\t\t\t\t\t\t\t\t\t<h3 class=\"testimonial-card__name\">Tom Green<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/Article>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<article class=\"testimonial-card \" data-testimonial-card data-slide-index=\"5\">\n\t\t\t\t\t\t\t\t<div class=\"testimonial-card__body\">\n\t\t\t\t\t\t\t\t\t<div class=\"testimonial-card__media\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"testimonial-card__copy\"><!-- wp:paragraph -->\n<p>We wanted to understand how elements of our brand were perceived by consumers and identify opportunities where we could make improvements. Brandspeak clearly understood the brief and worked closely with us to develop a research approach that would answer our questions. The insight has been used to inform the development of our creative and also applied to other areas of our marketing communications. It was a pleasure to work with Brandspeak.<\/p>\n<!-- \/wp:paragraph --><\/div>\n\t\t\t\t\t\t\t\t\t<h3 class=\"testimonial-card__name\">Strategy &amp; Insight Manager | Animal Friends Insurance<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/Article>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<article class=\"testimonial-card \" data-testimonial-card data-slide-index=\"6\">\n\t\t\t\t\t\t\t\t<div class=\"testimonial-card__body\">\n\t\t\t\t\t\t\t\t\t<div class=\"testimonial-card__media\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img  title=\"\" decoding=\"async\" src=\"https:\/\/brandspeak.co.uk\/wp-content\/uploads\/2025\/12\/Tonnjes_Blue.svg\"  alt=\"Tonnjes_Blue Customer Satisfaction Research\"  \/>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"testimonial-card__copy\"><!-- wp:paragraph -->\n<p>Brandspeak helped us with getting invaluable market insights! They showed great flexibility and professionalism throughout the entire process and provided us exactly with the results we needed. I would recommend working with Brandspeak to anyone and anytime.<\/p>\n<!-- \/wp:paragraph --><\/div>\n\t\t\t\t\t\t\t\t\t<h3 class=\"testimonial-card__name\">Tom Suberg<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/Article>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<article class=\"testimonial-card \" data-testimonial-card data-slide-index=\"7\">\n\t\t\t\t\t\t\t\t<div class=\"testimonial-card__body\">\n\t\t\t\t\t\t\t\t\t<div class=\"testimonial-card__media\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"testimonial-card__copy\"><!-- wp:paragraph -->\n<p>From the moment I contacted Brandspeak I can&#8217;t thank Jeremy and his team enough. Offering a professional approach they took the time and effort to make the whole process easy and effortless. I highly recommend Brandspeak and look forward to working with them again in the future.<\/p>\n<!-- \/wp:paragraph --><\/div>\n\t\t\t\t\t\t\t\t\t<h3 class=\"testimonial-card__name\">Verity Kimber<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/Article>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<article class=\"testimonial-card \" data-testimonial-card data-slide-index=\"8\">\n\t\t\t\t\t\t\t\t<div class=\"testimonial-card__body\">\n\t\t\t\t\t\t\t\t\t<div class=\"testimonial-card__media\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"testimonial-card__copy\"><!-- wp:paragraph -->\n<p>From their initial proposal they displayed an understanding of financial services and a clarity of thinking that made them stand out. Since then they have consistently delivered to demanding timescales. But what really sets them apart are their actionable and business focused recommendations which give them the credibility to influence senior internal stakeholders. I have really enjoyed working with them and look forward to doing so again.<\/p>\n<!-- \/wp:paragraph --><\/div>\n\t\t\t\t\t\t\t\t\t<h3 class=\"testimonial-card__name\">Leading life and pensions provider<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/Article>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<article class=\"testimonial-card \" data-testimonial-card data-slide-index=\"9\">\n\t\t\t\t\t\t\t\t<div class=\"testimonial-card__body\">\n\t\t\t\t\t\t\t\t\t<div class=\"testimonial-card__media\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"testimonial-card__copy\"><!-- wp:paragraph -->\n<p>It is always a pleasure \u2013 and a relief! \u2013 to work with researchers who get the whole thing \u2013 effortlessly\u2026 a heartfelt thanks.<\/p>\n<!-- \/wp:paragraph --><\/div>\n\t\t\t\t\t\t\t\t\t<h3 class=\"testimonial-card__name\">DLKW<\/h3>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/Article>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"testimonial-slider__nav\">\n\t\t\t\t\t<button type=\"button\" class=\"testimonial-slider__arrow\" data-testimonial-nav=\"prev\" data-testimonial-nav-target=\"testimonial-slider-63935c98-190f-4dec-9aad-5239f1c5bda9\" aria-label=\"Previous testimonial\">\n\t\t\t\t\t\t<span class=\"testimonial-slider__arrow-icon\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t\t\t<div class=\"testimonial-slider__dots\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<button\n\t\t\t\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t\t\t\t\tclass=\"testimonial-slider__dot\"\n\t\t\t\t\t\t\t\t\tdata-testimonial-dot\n\t\t\t\t\t\t\t\t\tdata-slide-index=\"0\"\n\t\t\t\t\t\t\t\t\taria-label=\"Show testimonial 1\"\n\t\t\t\t\t\t\t\t><\/button>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<button\n\t\t\t\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t\t\t\t\tclass=\"testimonial-slider__dot\"\n\t\t\t\t\t\t\t\t\tdata-testimonial-dot\n\t\t\t\t\t\t\t\t\tdata-slide-index=\"1\"\n\t\t\t\t\t\t\t\t\taria-label=\"Show testimonial 2\"\n\t\t\t\t\t\t\t\t><\/button>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<button\n\t\t\t\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t\t\t\t\tclass=\"testimonial-slider__dot\"\n\t\t\t\t\t\t\t\t\tdata-testimonial-dot\n\t\t\t\t\t\t\t\t\tdata-slide-index=\"2\"\n\t\t\t\t\t\t\t\t\taria-label=\"Show testimonial 3\"\n\t\t\t\t\t\t\t\t><\/button>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<button\n\t\t\t\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t\t\t\t\tclass=\"testimonial-slider__dot\"\n\t\t\t\t\t\t\t\t\tdata-testimonial-dot\n\t\t\t\t\t\t\t\t\tdata-slide-index=\"3\"\n\t\t\t\t\t\t\t\t\taria-label=\"Show testimonial 4\"\n\t\t\t\t\t\t\t\t><\/button>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<button\n\t\t\t\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t\t\t\t\tclass=\"testimonial-slider__dot\"\n\t\t\t\t\t\t\t\t\tdata-testimonial-dot\n\t\t\t\t\t\t\t\t\tdata-slide-index=\"4\"\n\t\t\t\t\t\t\t\t\taria-label=\"Show testimonial 5\"\n\t\t\t\t\t\t\t\t><\/button>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<button\n\t\t\t\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t\t\t\t\tclass=\"testimonial-slider__dot\"\n\t\t\t\t\t\t\t\t\tdata-testimonial-dot\n\t\t\t\t\t\t\t\t\tdata-slide-index=\"5\"\n\t\t\t\t\t\t\t\t\taria-label=\"Show testimonial 6\"\n\t\t\t\t\t\t\t\t><\/button>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<button\n\t\t\t\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t\t\t\t\tclass=\"testimonial-slider__dot\"\n\t\t\t\t\t\t\t\t\tdata-testimonial-dot\n\t\t\t\t\t\t\t\t\tdata-slide-index=\"6\"\n\t\t\t\t\t\t\t\t\taria-label=\"Show testimonial 7\"\n\t\t\t\t\t\t\t\t><\/button>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<button\n\t\t\t\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t\t\t\t\tclass=\"testimonial-slider__dot\"\n\t\t\t\t\t\t\t\t\tdata-testimonial-dot\n\t\t\t\t\t\t\t\t\tdata-slide-index=\"7\"\n\t\t\t\t\t\t\t\t\taria-label=\"Show testimonial 8\"\n\t\t\t\t\t\t\t\t><\/button>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<button\n\t\t\t\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t\t\t\t\tclass=\"testimonial-slider__dot\"\n\t\t\t\t\t\t\t\t\tdata-testimonial-dot\n\t\t\t\t\t\t\t\t\tdata-slide-index=\"8\"\n\t\t\t\t\t\t\t\t\taria-label=\"Show testimonial 9\"\n\t\t\t\t\t\t\t\t><\/button>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<button\n\t\t\t\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t\t\t\t\tclass=\"testimonial-slider__dot\"\n\t\t\t\t\t\t\t\t\tdata-testimonial-dot\n\t\t\t\t\t\t\t\t\tdata-slide-index=\"9\"\n\t\t\t\t\t\t\t\t\taria-label=\"Show testimonial 10\"\n\t\t\t\t\t\t\t\t><\/button>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<button type=\"button\" class=\"testimonial-slider__arrow\" data-testimonial-nav=\"next\" data-testimonial-nav-target=\"testimonial-slider-63935c98-190f-4dec-9aad-5239f1c5bda9\" aria-label=\"Next testimonial\">\n\t\t\t\t\t\t<span class=\"testimonial-slider__arrow-icon\" aria-hidden=\"true\"><\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/section>\n\t\t\n\n\t\t<section class=\"wp-block-brandspeak-locations\">\n\t\t\t<div class=\"locations__inner\">\n\t\t\t\t<div class=\"locations__header\">\n\t\t\t\t\t\t\t\t\t\t\t<h2>Work with BrandSpeak<\/h2>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p>With offices across major cities we provide global reach with local expertise.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t<div class=\"locations__grid\">\n\t\t\t\t\t\t\t\t\t\t\t<article class=\"locations__card\" data-animate=\"location-card\">\n\t\t\t\t\t\t\t<h3>London<\/h3>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"locations__phone\">+44 (0) 203 858 0052<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"locations__address\">1st Floor, 239 Kensington High St, London W8 6SN<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/article>\n\t\t\t\t\t\t\t\t\t\t\t<article class=\"locations__card\" data-animate=\"location-card\">\n\t\t\t\t\t\t\t<h3>Bristol<\/h3>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"locations__phone\">+44 (0) 1174 07 0187<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"locations__address\">2430 \/ 2440 The Quadrant, Aztec West, Bristol BS32 4AQ<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/article>\n\t\t\t\t\t\t\t\t\t\t\t<article class=\"locations__card\" data-animate=\"location-card\">\n\t\t\t\t\t\t\t<h3>Birmingham<\/h3>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"locations__phone\">+44 (0) 121 314 4647<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<p class=\"locations__address\">The Lewis Building, Bull St, Birmingham B4 6AF<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/article>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/section>\n\t\t","protected":false},"excerpt":{"rendered":"<p>BrandSpeak provides B2C and B2B customer satisfaction research that helps organisations understand ongoing performance and improve loyalty. <\/p>","protected":false},"featured_media":18165,"template":"","meta":{"_acf_changed":false,"content-type":"","service_icon":0,"footnotes":""},"class_list":["post-18164","service","type-service","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/brandspeak.co.uk\/de\/wp-json\/wp\/v2\/services\/18164","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/brandspeak.co.uk\/de\/wp-json\/wp\/v2\/services"}],"about":[{"href":"https:\/\/brandspeak.co.uk\/de\/wp-json\/wp\/v2\/types\/service"}],"version-history":[{"count":11,"href":"https:\/\/brandspeak.co.uk\/de\/wp-json\/wp\/v2\/services\/18164\/revisions"}],"predecessor-version":[{"id":19270,"href":"https:\/\/brandspeak.co.uk\/de\/wp-json\/wp\/v2\/services\/18164\/revisions\/19270"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/brandspeak.co.uk\/de\/wp-json\/wp\/v2\/media\/18165"}],"wp:attachment":[{"href":"https:\/\/brandspeak.co.uk\/de\/wp-json\/wp\/v2\/media?parent=18164"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}